Chief Commercial Officer - Global Career Product

Company:Mercer

Description:

We are seeking a talented individual to join our Career Products team at Mercer, a Marsh business. This role will be based in New York, Boston, Atlanta or Washington, D.C. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Chief Commercial Officer is responsible for driving global revenue growth and market expansion across all customer-facing functions. This includes sales, pricing, global commercial partnerships, go-to-market strategy, customer success, and commercial operations.

The CCO will translate product innovation into scalable commercial outcomes, align regional execution with global strategy, and build a high-performance product revenue organization across mature and growth markets.

This role is both strategic and operational: shaping long-term commercial direction while owning near-term performance.

We will count on you to:

Manage Commercial Strategy & Growth

• Define and execute the global commercial strategy aligned with Career business strategy and product strategy

• Own revenue growth, market penetration, and customer lifetime value across regions

• Identify and prioritize new markets, segments, and monetization opportunities

• Lead pricing, packaging, and commercial model design (B2B, B2C, enterprise, channel, hybrid)

Go-To-Market & Sales Leadership

• Oversee global sales strategy, including enterprise, mid-market, and channel sales

• Drive consistent go-to-market execution across regions while allowing for local adaptation

• Contribute to setting of revenue targets, forecasts, and KPIs for local markets

• Ensure disciplined pipeline management

• Build and scale a high-performing, metrics-driven sales organization through upskilling, hiring and active, structured sales enablement

Customer & Revenue Operations

• Own customer acquisition, retention, and expansion strategies

• Partner with Product and Customer Success to improve onboarding, adoption, and renewal rates

• Establish best-in-class commercial operations (CRM, forecasting, compensation, analytics)

• Ensure customer feedback loops inform product roadmap and commercial prioritization

Partnerships & Ecosystem

• Develop and manage strategic partnerships, alliances, and distribution channels to accelerate growth

• Negotiate and manage global commercial agreements

• Build an ecosystem that extends reach, reduces friction, and increases switching costs

Leadership & Governance

• Lead and develop senior commercial leaders across regions

• Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics

• Ensure compliance with regional regulatory, pricing, and contractual frameworks

• Foster a performance culture with accountability, transparency, and collaboration

Success Metrics

• Revenue growth (absolute and CAGR)

• Market share expansion in priority regions

• Sales productivity and pipeline conversion

• Customer retention, expansion, and lifetime value

• Time-to-market and GTM execution effectiveness

What you will need to have:

Experience

• 15+ years of progressive commercial leadership in a global product-based business

• Proven success scaling revenue across multiple geographies

• Deep experience owning sales, GTM, and pricing at executive level

• Track record of working closely with Product and Engineering teams

• Experience operating in complex, matrixed, international organizations

Skills & Capabilities

• Strong commercial intuition grounded in data and analytics

• Ability to balance global consistency with regional nuance

• Excellent negotiation and executive-level communication skills

• High operational discipline with strategic vision

• Comfortable leading through ambiguity and rapid change

Personal Attributes

• Results-oriented with strong ownership mindset

• Collaborative leader who builds trust across functions

• Commercially minded

• High integrity and sound judgment in complex decision making

Why join our team:

• To be part of a company with a strong brand, committed to making a difference in people's lives.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#MMCIC

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.