We are seeking a Chat Support Specialist to provide excellent customer service via online chat. You will assist customers with inquiries, resolve issues, and provide product information.
Responsibilities:
* Respond to customer inquiries promptly and professionally through live chat.
* Provide accurate information about products and services.
* Troubleshoot and resolve customer issues.
* Escalate complex issues to the appropriate team.
* Maintain a high level of customer satisfaction.
* Document customer interactions and update customer records.
Qualifications:
* High school diploma or equivalent.
* Excellent written and verbal communication skills.
* Strong problem-solving abilities.
* Ability to multitask and work in a fast-paced environment.
* Customer service experience is a plus.
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