The Charter Reservation Specialist manages customer inquiries, creates trip itineraries, secures bookings, and ensures excellent service from quote to confirmation.
Company: Storer Transportation
Location: Remote (US-Based)
Job Type: Full-Time
Department: Charter & Group Travel Operations
Pay Rate: $30.00 - $36.00 / hour
Position Overview
Storer Transportation is looking for a customer-centric Charter Reservation Specialist to manage client group travel inquiries, build accurate trip itineraries, and secure bookings. Operating as a key revenue generator, you will guide corporate clients, school districts, and private parties through our charter options, ensuring excellent service from the initial quote to final booking confirmation.
Key Responsibilities
- Respond promptly to inbound charter inquiries via email, phone, and online reservation portals.
- Calculate precise pricing quotes based on mileage, hours, vehicle type, driver regulations, and specialized routing.
- Convert inquiries into confirmed bookings by issuing clear digital contracts and processing deposits.
- Coordinate with the logistics team to verify vehicle availability and driver capacities before finalizing bookings.
- Maintain ongoing correspondence with clients to adjust itineraries, process balance payments, and gather feedback.
Qualifications & Skills
- 2–3 years of experience in reservation management, corporate travel coordination, or premium hospitality sales.
- High comfort level with complex calculating matrices, mapping tools, and reservation software.
- Excellent written and verbal communication skills with a natural ability to build rapport.
- Strong organizational skills to manage hundreds of active client quotes and contracts simultaneously.
- Ability to work collaboratively across sales and operations teams to protect service margins.
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