Manages EHR change control and the Cerner Super User Program by tracking risks, issues, KPIs, configuration requests, timelines, and communications. Collaborates with project and organizational teams, resolves cross-functional problems, coaches stakeholders, supports agile delivery, and communicates technical information to nontechnical audiences. The role also promotes EHR modernization and continuous improvement while mentoring associates and managing complex relationships.
Job Summary
Community Health Systems is hiring a Change Communication Specialist to join our EHR Team. This role will help with managing the EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests. As a key member of the team, you will maintain relationships and navigate through conflict and complex relationship situations to achieve business objectives, coach and mentor associates and support internal team initiatives.
Essential Functions
- EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests.
- Resolves complex problems that may involve various groups across functional lines and exercises independent judgment in developing processes, techniques, and success factors.
- Identify, resolve and report status, risks, and issues to client and project leadership.
- Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
- Stay up to date on industry and Cerner best practices for continuous modernization of the EHR.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or a related field required
- 8-10 years of experience in application analysis, configuration, or enterprise systems management required
- 6 years of Change Management and Communication Experience in Healthcare IT preferred
Knowledge, Skills and Abilities
- Proven ability to lead cross-functional teams and influence stakeholders at all levels.
- Strong understanding of agile methodologies, including backlog management, sprint planning, and iterative delivery.
- Proficiency in digital product lifecycle management, including technical documentation and product roadmaps.
- Experience working with IT architecture, development, and DevOps teams to deliver scalable digital solutions.
- Excellent written, verbal, and presentation skills, with the ability to translate technical concepts for non-technical audiences.
- Strong analytical and problem-solving skills with a focus on continuous improvement and customer value.
- Experience with agile tooling (e.g., Jira, Azure DevOps) and data visualization/reporting tools.
- Ability to thrive in a fast-paced environment and adapt to shifting priorities.
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