Category Specialist (Consumables)

Job Description:
Our Opportunity
Chewy is hiring Category Specialists to join our Category Management team at our headquarters in Plantation, FL. This is an exciting opportunity for someone who wants to build a solid foundation in eCommerce, retail, vendor management, and category operations. You'll work alongside experienced Category Managers, partner with teams across the business, and gain exposure to how products move from vendor to customer at one of the fastest-growing online retailers.
As a Category Specialist, you'll help keep categories running smoothly by supporting vendor onboarding, product setup, promotions, assortment updates, category reporting, and issue resolution. You'll often serve as a key point of contact for vendors, or act as a functional expert on a specific focus area, while partnering with internal teams to ensure operational excellence and great customer experience.
If you're organized, curious, detail-oriented, and excited to solve problems in a fast-paced environment, this is a fantastic opportunity to launch your career and make pet parents happy. You'll have the opportunity to learn from experienced leaders, build valuable business skills, and grow your career at Chewy!
What You'll Do

• Support vendor onboarding, product setup, assortment updates, category reporting, and promotional execution
• Serve as a trusted point of contact for vendors by resolving questions and coordinating solutions with internal partners ensuring an exceptional vendor experience.
• Own vendor issues and escalations by tracking progress and ensuring prompt resolution
• Partner with Merchandising Operations, Supply Chain, Finance, Catalog, and Legal to move work forward and solve operational challenges
• Maintain accurate documentation, trackers, and reporting to keep projects organized and stakeholders informed
• Identify opportunities to improve processes, reduce recurring issues, and enhance the vendor experience
• Build expertise in your category or focus area while developing an understanding of retail strategy, vendor partnerships, operational processes, and customer experience
• Contribute to our organization's goals through dependable processes and SLA management

What You'll Need

• Bachelor's degree preferred
• 1+ years of experience, or relevant internships, in eCommerce, retail, merchandising, category management, operations, analytics, marketing, finance, or account management is preferred
• Strong written and verbal communication skills with exceptional attention to detail
• Excellent organization and time-management skills with the ability to prioritize across multiple deliverables and workstreams
• A collaborative mindset and confidence working with cross-functional teams and external partners, including a curiosity to learn how the business works
• Strong problem-solving and analytical skills with the ability to identify issues, ask good questions, and recommend practical improvements (Excel, SQL is a plus)
• Comfortable working in a fast-paced environment with a high standard for accuracy

#LI-Hybrid
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.