Casino Operations Associate

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Casino Operations Associate at DraftKings, you will play a pivotal role in supporting iGaming Revenue Operations with the primary goal of optimizing the player experience across our DraftKings and Golden Nugget Online Gaming (GNOG) Casino apps. In this role, you will focus on monitoring cross-brand player experiences and ensuring every user enjoys a seamless and engaging journey.
What You'll Do

• Partner with Customer Experience, Promotions, and other Operations teams to evaluate player experience metrics, develop strategies, and support app and promotions testing to enhance the player journey.
• Build and maintain reporting on product performance (e.g., player engagement, CSAT, app performance, player journeys) while monitoring competitor offerings to identify trends in promotions, games, and features.
• Create and deliver clear, engaging presentations and written materials for both technical and non-technical audiences.
• Primarily support Revenue Operations, while contributing to wider iGaming projects as needed.

What You'll Bring

• Bachelor's degree (or equivalent experience) in Economics, Mathematics, Business Analytics, or a related quantitative field.
• 1+ years of experience in analytics, operations, or product performance, ideally in a digital or consumer-facing business.
• Strong foundation in industry terminology, trends, and operating standards, with proficiency in online gaming technology and the ability to follow or develop protocols.
• Skilled in Tableau and Microsoft Excel; familiarity with inferential statistics, JIRA, SQL, and software management systems is a plus.
• Highly organized and detail-oriented, with the ability to manage multiple projects under tight deadlines.
• Curious, growth-minded, and eager to deepen expertise while delivering high-quality analytical work.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 57,600.00 USD - 72,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.