Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
This job is essential to Bank operations and will be an onsite role.
This position in Cash Services is responsible to supervise, assign, and direct distribution and processing activities of valuables by optimizing staff resources, inventory levels, and machine utilization strategies in a hands on team environment in order to meet deadlines, while achieving internal performance metrics (quality, cost, efficiency and effectiveness).
Principal Accountabilities

• Provide coaching, mentoring, motivation and performance assessment for staff relative to high quality standards, stringent procedures, controls, hardware and software upgrades, compliance, strict attendance requirements, challenging productivity goals, all the while promoting an inclusive environment.
• Create, communicate, and maintain quality control policies and work procedures to ensure strict adherence to a set of defined rules and regulations.
• Identify and implement solutions that optimizes daily production opportunities, addresses risk management weaknesses, maximizes staff resources, and enhances employee-focused initiatives that drive engagement and growth.
• Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.
• Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.
• Develop and maintain effective relationships with internal and external stakeholders.
• Coordinate with other management staff in ensuring overall department goals are met.
• Assist with the development, coordination, and implementation of cross-functional projects that may involve software upgrades, equipment installations, changes in business processes, etc.
• Execute on business resumption plans to ensure cash distribution continuity during periods of crisis (i.e natural disasters, political unrest, or other events)
• Provide support to FRB Boston, Board of Governors, Treasury and other external auditors in their examination of Cash Settlement, Currency Destruction and Cash Accounting records
• Maintain a safe work environment

Other Accountabilities
Supervisors are expected to learn and support multiple units.
Supervisors manage by walking around (MBWA).
Supervision
This position is required to directly supervise 1-9 employees.
Knowledge and Experience:
Knowledge and experience normally acquired through, or equivalent to, the completion of a Bachelor's degree in Management and a minimum of 3-5 years of job-related experience.

• Experience supervising diverse teams in production, manufacturing, or supply chain distribution environments.
• Understand Lean Manufacturing principles such as 5S and waste recognition.
• Proven ability to lead and develop team members in meeting goals and objectives. Must be results oriented.
• Possess risk management or procedural compliance experience
• Proven ability to collaborate, build relationships, and influence individuals at varying all levels internally and externally.
• Strong teamwork, analytical and problem-solving skills.
• Strong time management and organizational skills including the ability to manage multiple priorities
• Solid command of Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint.

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Supervisory/Management
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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