Case Manager - MA

Job Location: Devens, MA
Work Setting: On-site and field-based, with travel throughout the assigned service area

Position Type: Full-Time
Reports To: Director of Housing and Family SupportSupervises: None
Position Overview

The Case Manager works closely with Veterans and service members to develop individualized stabilization plans that address housing, employment, and wellness needs. Operating throughout the assigned Massachusetts service area, the Case Manager meets with clients both in the office and in the field to ensure they receive the support and resources necessary to work toward stability.

The Case Manager collaborates with internal outreach staff to identify and assist Veterans in need. This role combines direct client engagement with a significant documentation component. Case Managers are responsible for maintaining a full caseload while completing timely, accurate, and compliance-driven documentation for each client served.
Key Responsibilities

Housing Stabilization Services

• Provide case management services to support housing stability.
• Develop assessments and Housing Stability Plans tailored to client needs.
• Administer Temporary Financial Assistance (TFA) and connect clients with VA, state, and local benefits.
• Offer referrals to community resources and follow-up services to support client progress.

Client Support and Advocacy

• Conduct intake assessments to determine program eligibility and client needs.
• Provide ongoing support through planning, implementation, and evaluation of client goals.
• Advocate for clients and connect them to essential services that align with their action plans.

Community Engagement

• Conduct outreach within assigned communities to connect with Veterans and service members in need.
• Represent Veteran Pathways of New England at local engagements and events.

Administrative Support

• Maintain accurate and organized client files, including timely updates in the tracking system.
• Prepare data and narrative reports to support program evaluations.
• Ensure compliance with program requirements and deadlines.

Requirements

• Associate or Bachelor’s degree in Social Work, Human Services, Public Health, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.     
• 1–3 years of experience in case management, housing support, Veteran services, social services, behavioral health, outreach, or another closely related human services field.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and collaboratively with Veterans, service members, and at-risk populations.
• Ability to manage a caseload, maintain organized client records, and complete timely, accurate documentation in a compliance-driven environment.
• Reliable transportation and a valid driver’s license are required.
• A Veteran Pathways of New England vehicle may be available on a limited basis, but employees should expect to rely on personal transportation for field-based work.
• This position includes regular in-person and field-based work throughout the assigned service area, generally within approximately 30 miles of the assigned office.
• Must be able to reliably report to the assigned office, travel throughout the assigned service area, and respond to urgent client or program needs within approximately 30–45 minutes when required.
• Must be able to effectively engage with Veterans and service members throughout the community.
• Must pass a background check.

Preferred Qualifications

• Experience with homelessness prevention, rapid re-housing, housing stabilization, SSVF, VA programs, or transitional support services.
• Experience using HMIS or similar case management/data systems.
• Military or Veteran experience is not required but is strongly valued.
• Demonstrated passion for serving Veterans and helping remove barriers to housing and stability.
• Strong analytical skills, flexibility, and adaptability in changing environments.

Application Requirements

All applicants must submit:

• Resume
• A brief statement describing your interest in serving Veterans and contributing to Veteran Pathways of New England’s mission.
• Professional references may be requested later in the hiring process.

Schedule

• Monday–Friday; 8 a.m. to 4 p.m.
• Occasional evening, weekend, or urgent field response may be required based on client and program needs.

Compensation

• The salary range for this position is $55,000–$58,000 annually. The final offer will be based on experience, qualifications, and alignment with program funding.

Benefits

• Meaningful work directly supporting Veterans and their families.
• Comprehensive health and dental benefits package.
• 403(b) retirement plan.
• Generous Paid Time Off (PTO) policy, including holidays.
• Opportunities for training and professional development.
   

Equal Opportunity Statement

Veteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.