Manage client cases, maintain communication, coordinate with internal teams, ensure deadlines are met, and deliver high-level client service.
This is a remote position.
Our client is looking for a Case Manager who brings energy, ownership, and a proactive mindset to their daily work. They operate within the legal services space and have built a strong reputation in recent years for delivering consistent client-focused outcomes and operational excellence.
This role is ideal for someone who thrives in a fast-paced environment, takes initiative without being asked, and approaches challenges with a positive, solution-oriented attitude. They are looking for someone who doesn’t wait for direction but instead anticipates needs, keeps things moving, and ensures clients feel supported throughout their process.
Responsibilities
- Manage and oversee client cases from initiation through resolution, ensuring timelines and expectations are met
- Maintain consistent and clear communication with clients, providing updates and addressing inquiries promptly
- Coordinate with internal teams to ensure all case-related tasks are progressing efficiently
- Track case progress, documentation, and deadlines with strong attention to detail
- Identify potential issues early and take initiative to resolve them proactively
- Deliver a high level of client service, ensuring a positive and professional experience
Requirements
- Strong ability to manage multiple tasks and priorities simultaneously
- Excellent communication skills, both written and verbal
- Highly organized with strong attention to detail
- Self-starter mentality with a proactive and “go-getter” attitude
- Ability to work independently in a remote environment
- Positive, upbeat personality with a client-first mindset
Qualifications
- Previous experience in a Case Manager role or similar client-facing position
- Experience working in legal services or a related industry is a plus
- Proven ability to handle sensitive information with professionalism
- Strong problem-solving skills and ability to think ahead
- Comfortable working in a fast-paced, dynamic environment
Benefits
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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