Care Advocate (Temporary, 3 month+ contract)

Spring Health is seeking a compassionate, organized, and detail-oriented Care Advocate to join our growing team. In this role, you will play a pivotal part in supporting our members and/or provider partners, ensuring that individuals receive timely, coordinated care and that providers have the resources and logistical support they need to deliver services effectively.

This is an ideal opportunity for candidates with a strong foundation in mental health, excellent customer service skills, and a passion for making a positive impact in moments of both need and crisis. The Care Advocate role is a temporary W2 position on a 3-month contract, with the potential for extension based on business needs and performance.

As a Care Advocate, you will ensure individuals and/or organizations receive timely, coordinated, and compassionate support. You will:

• Coordinate requests and schedule appropriate services so that care and responses are delivered effectively.
• Provide empathetic, real-time support, helping to remove barriers that may prevent access to care or delay critical services
• Serve as a key point of contact, maintaining clear and proactive communication with members, providers, an/or organizational leaders throughout the coordination process
• Monitor provider availability and responses, follow up to ensure engagement, and keep requesters informed with timely updates and relevant resources.
• Make appointment adjustments or cancellations to services as needed, always prioritizing responsiveness and high-quality support.
• Collaborate closely with internal teams to ensure smooth handoffs and seamless experiences for everyone involved.
• Uphold the highest standards of confidentiality, compliance, and ethics while maintaining accurate documentation in the Spring Health platform.
• Participate in team meetings, training, and ongoing professional development, and provide peer support and backup coverage for colleagues as needed.
• Support additional administrative and operational tasks to strengthen the overall delivery of care and response services.
• Support other administrative duties as assigned.
  

What Success Looks Like

• Individuals and organizations consistently receive timely, compassionate support, reflected in high satisfaction and positive outcomes.
• Scheduling and coordination of care and provider support are seamless, efficient, and responsive to changing needs.
• Strong internal collaboration and clear communication ensure smooth handoffs and aligned service delivery.
• Documentation is accurate, thorough, and fully compliant with organizational standards.
• Barriers to care or service delivery are identified quickly and resolved through proactive problem-solving.
  You actively contribute to team learning, development, and a positive, supportive culture.

• Bachelor’s degree in psychology, counseling, social work, or a related field.
• Experience in a member-facing, client support, or care coordination role—preferably within behavioral health—or training in mental health, crisis intervention, or related support work.
• Excellent verbal and written communication skills, with the ability to engage others with empathy, professionalism, and cultural sensitivity.
• Strong organizational and scheduling skills, with the ability to manage multiple priorities and adapt quickly in a fast-paced environment.
• Detail-oriented with a commitment to accuracy, confidentiality, and high-quality service.
• Proficiency with digital tools and comfort learning new platforms.
• A collaborative mindset, able to work effectively as part of a cross-functional team.
• Commitment to diversity, equity, and inclusion in the workplace.

Preferred

• Previous experience in Critical Incident Response (CIR) coordination or delivery.
• Experience working in an Employee Assistance Program (EAP) or similar environment.

The target base salary range for this position is $30.02 - $37.14 hourly. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.