Business Systems Analyst

Job Description
Business Systems Analyst - UCC Product Team
Monday-Friday 8am-5pm EST
On-site
Logan, UT or Wilmington, DE
Are you a talented, experienced Business Systems Analyst looking to join a dynamic, fast-paced environment that fosters collaboration, creative thinking, and innovation? At CSC, our Business Analysts are empowered members of agile development teams responsible for delivering IT solutions that directly support and drive business objectives. You will play a critical role in shaping and improving systems that support our UCC product offerings.
About the Role:
The Business Systems Analyst will partner closely with business and technical stakeholders to analyze, document, and translate requirements into actionable user stories and solutions. You will work within agile scrum teams on large-scale projects and continuous system improvements focused on delivering business value and enhancing end-user experience. This role requires strong analytical skills, business process expertise, and the ability to lead and influence diverse stakeholders throughout the project lifecycle.
Key Responsibilities:

• Engage with business and technical stakeholders to gather, analyze, validate, and document detailed business and functional requirements, mapping them to robust technical solutions.
• Develop user stories, UI mock-ups/prototypes, workflows, process diagrams, and other deliverables to clearly communicate requirements to development teams.
• Lead story grooming sessions, sprint planning, and facilitate agile ceremonies within a fast-paced scrum team environment.
• Collaborate closely with Product Owners to assist in backlog prioritization and ensure alignment with strategic business objectives.
• Manage and nurture relationships with stakeholders at all levels, providing ongoing best practice guidance and ensuring successful adoption of delivered solutions.
• Design and produce training plans and "train the trainer" documentation to support change management initiatives and smooth solution roll-outs.
• Lead or participate in User Acceptance Testing (UAT), gathering feedback and ensuring continuous improvement through iterative delivery.
• Provide subject matter expert support during solution implementation and change management processes.
• Facilitate retrospectives to evaluate project success and gather stakeholder feedback for future enhancements.
• Monitor ongoing system adoption by end-users, identifying and driving opportunities for business process improvements.
• Stay updated with new technology or product releases and leverage applicable innovations to enhance solutions.
• Perform additional duties as assigned.

Technical Skills, Experience, and Qualifications:

• Minimum of 5 years of professional experience performing business analysis focused on business process improvements and software development within complex environments.
• Experience in Financial Services domains such as UCC, Real Estate, or Motor Vehicles is highly desirable.
• Strong expertise in analyzing and refining business processes, with the ability to transition from current state to desired future state effectively.
• Proven ability to communicate complex ideas clearly and persuasively to technical teams, business leaders, and clients at all levels.
• Detail-oriented and highly organized with exceptional problem-solving and negotiation skills.
• Ability to manage multiple competing priorities efficiently in a dynamic, fast-paced environment with changing requirements.
• Demonstrated flexibility and adaptability to evolving business needs.
• Experience working within Scrum or other agile methodologies is highly preferred.
• Bachelor's degree (BS or MS) strongly preferred or equivalent professional experience.
• Experience facilitating meetings, workshops, and collaborative sessions to drive consensus and deliverables.

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.