The Business Process Improvement Manager drives efficiency and optimizes processes in retail and consumer business, collaborating with senior leaders and teams to implement change initiatives that enhance operational performance.
JOB DESCRIPTION
The Business Process Improvement Manager is responsible for driving efficiency and optimizing processes across the retail and consumer business unit. This role partners with senior leaders and cross-functional teams to identify opportunities, implement solutions, and lead change initiatives that enhance operational performance and customer experience.
RESPONSIBILITIES
QUALIFICATIONS
What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $100,000 to $120,000 USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
#LI-SG2
#LI-Hybrid
The Business Process Improvement Manager is responsible for driving efficiency and optimizing processes across the retail and consumer business unit. This role partners with senior leaders and cross-functional teams to identify opportunities, implement solutions, and lead change initiatives that enhance operational performance and customer experience.
RESPONSIBILITIES
- Manages projects that result in the overall improvement of business processes and efficiency.
- Develops process improvement plans that minimize resistance to change and maximize engagement.
- Partners with business leaders to understand and identify factors that optimize the business.
- Identifies and recommendations areas to focus resources and initiatives for process improvement projects.
- Influences and collaborates with senior leaders to drive global change through the application of analytical thinking and methods.
- Ensures projects meet objectives and schedules.
- Analyzes the cost analysis of all new projects and maintains costs within approved project budgets.
- May manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
QUALIFICATIONS
- University degree in Engineering, Business Administration or related field plus generally ten years of directly related experience.
- Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
- Strong program/project management and leadership skills to manage projects utilizing personnel from multiple disciplines.
- Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
- Travel- 10-20% in the US. International travel- 2-3 times a year.
What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $100,000 to $120,000 USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
#LI-SG2
#LI-Hybrid
UL Solutions Boston, Massachusetts, USA Office
Boston, MA, United States
Similar Jobs at UL Solutions
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
The Senior Sales Executive will manage client relationships, promote ESG software solutions, support account planning, and exceed sales targets, using technical expertise to integrate software into client systems.
Top Skills:
Crm SoftwareMS OfficeSaaS
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Coordinate client services by organizing incoming samples, resolving issues, preparing reports, and ensuring project deadlines are met.
Top Skills:
AccessExcelMsword
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Responsible for selling Human Factors advisory services, managing client relationships, and exceeding sales quotas while developing sales strategies and forecasts.
Top Skills:
Crm SoftwareMS Office
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

