2026 Summer Intern: Human Factors Intern

JOB DESCRIPTION
At UL, we know why we come to work.
Emergo by UL's Human Factors Research & Design (HFR&D) team is a global Human Factors Engineering (HFE) consultancy with team members in the United States, the Netherlands, Japan, China, India, and the United Kingdom. Emergo by UL's HFR&D staff consists of human factors research and design professionals with degrees in disciplines such as human factors, engineering, psychology, and design. Note that Emergo by UL is within the TIC (Testing, Inspection, and Certification) Industrial division of UL Solutions, which has been a product safety innovator and leader since its founding in 1894.
As our global footprint continues to spread across the world, we are looking for a Human Factors Intern to join our team in Concord, MA. or Chicago, IL.
RESPONSIBILITIES
What you'll learn & achieve:
As a Human Factors Intern with Emergo by UL's HFR&D team, you will explore the relationship between human beings and the systems they use. By applying principles of psychology, engineering and more, you'll seek to understand the challenges users currently face when interacting with a product and identify opportunities to improve its safety, efficiency and ease of use. For products further along in development, you might plan and conduct tests to confirm the product can be used safely and effectively by its intended users and for its intended uses.

• Supporting usability testing, field research, individual interviews, and group interviews.
• Potentially traveling to other US cities to conduct research.
• Assisting with the development of deliverables including usability test plans, data collection materials, usability test reports, risk analyses, user profiles, task analyses, and Human Factors Engineering (HFE) reports.
• Analyzing quantitative and qualitative data to help evaluate client user interface designs.
• Assisting in preparing client deliverables by reviewing test results and providing solutions to identified improvement areas.
• Coordinating participant recruitment for usability testing.
• Supporting the preparation of Investigational Review Board (IRB) submissions.
• Preparing the laboratory for in-person usability testing.
• Ensuring products have a consistent and cohesive user experience.
• Performing other duties as directed.

QUALIFICATIONS
What makes you a great fit:

• Currently pursuing an undergraduate or graduate degree in: Human Factors Engineering or a related discipline, such as Psychology, Experience/Interaction Design, Industrial Engineering, or Biomedical Engineering.
• Ability to communicate and present effectively.
• Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
• Indefinite right to work in the United States.

What we offer:
Total Rewards: The position is for a full-time summer internship (typically mid-May - late August) during standard business hours. Interns are expected to be local to our Concord, MA or Chicago, IL location such that they can work in the office at least 3 days per week, or 5 days per week if directly involved in usability testing. This is a paid internship, with hourly rates between $24-$28 based on education and relevant experience.
Learn More:
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.