Business Process Coordinator

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.

Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.

AA&D is comprised of the Faculty of Arts and Sciences (FAS) Development, Communications, Events & Donor Relations, University Development and Advancement Solutions, the Harvard Alumni Association (HAA), and AA&D Administration.

As a member of the Business Process & Operations team this position will support the infrastructure of Alumni Affairs and Development by providing ongoing user support and training and maintaining current business practices.  This position supports the day-to-day functions of assigned departments and/or units. 

Job-Specific Responsibilities:

• Support day-to-day business process functions and respond to staff requests for the assigned departments and/or units. 
• Assist Business Process Manager and Business Process Analyst with the development, testing, and marketing of reporting applications and other technologies. 
• Train staff on Advance policies and procedures as well as all reporting applications. 
• In conjunction with the Business Process Manager and Business Process Analyst, coordinates the fulfillment of ad-hoc data requests from assigned departments and/or units. 
• Assists in the creation, implementation and evaluation of training plans and materials. 
• Prepares and maintains data for use in selected projects.
• Oversees requests from staff for mass uploading of data (proposals, assignments, mailing lists, tasks, contact reports, etc.). 
• Conducts regular data audits of Advance data and communicates best practices to staff as needed. 
• May be responsible for overseeing the work of students and interns employed by the Business Process & Operations team. 
• Maintain assigned projects and tasks in work management system. 

The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would conform with the level of the position. 

Basic Qualifications:

• Minimum of 2 years full-time work experience in university fundraising or transferable experience.  Proficiency with the Microsoft Office 365 product suite.
• You will be expected to work certain events/campus activities, such as reunions each Spring, and participate in department retreats that are taking place on campus in Cambridge, MA.

Additional Qualifications and Skills:

• Must exhibit excellent attention to detail and produce clear documentation.  
• Must be motivated to learn, flexible to change, and innovative.
• Excellent public speaking and presentation skills and written communication skills required.
• Must be creative and proactive yet disciplined, discriminating, and able to streamline work volume to maintain bottom-line efforts amid multi-tasking and daily re-prioritizing with the director’s guidance.
• Must have excellent organizational skills.
• Experience with SQL, Toad, ADVANCE, Qlikview, and other CRM and Business Intelligence technologies is desirable.
• Minimal travel required, conferences, retreats, or peer meetings. Some evening and weekend work is required.

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information:
  • Orientation and Review Period: 3 months
  • Please submit a cover letter with your application

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.