Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Business Operations team at Toast is the critical link between our Sales and Onboarding organizations. We ensure that when a restaurant joins Toast, they do so with 100% data integrity. You will verify complex data points, review contracts for accuracy, and manage the technical handoff that allows our Onboarding team to bring the customer live.
About this roll* (Responsibilities)
- Data Verification & Quality Assurance: Perform meticulous audits of new deals, verifying critical business information, ownership structures, and banking details to ensure 100% accuracy.
- Contract Integrity: Review signed agreements and follow up on missing documentation or required forms to maintain strict deal compliance.
- Cross-Functional Handoff: Utilize Salesforce and internal platforms to transition deals from the Sales cycle into the Onboarding pipeline, ensuring a clean and seamless customer journey.
- Month-End Execution: Own the high-volume "sprint" at the end of each sales cycle. You will manage an influx of deals to ensure all customer contracts are officially processed and booked by the month-end deadline.
Do you have the right ingredients*? (Requirements)
We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.
- Based in the Pacific Time Zone or ability to work PST hours
- Bachelor’s Degree and/or 1+ years of relevant experience
- Extreme attention to detail and meticulous organization
- Strong technical aptitude
- Excellent written and verbal communication skills
- Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
- Excellent time management and a strong sense of urgency
- Relentless problem-solver
Special Sauce* (Nice to Haves)
- Prior experience with Salesforce or other CRM tools
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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