Business Operations Analyst

We are seeking a highly motivated and talented Business Operations Analyst to join our team in our Boston office. In this role, you will partner closely with the Chief Administrative Officer as a trusted resource, ensuring critical business operations run seamlessly. This is an exciting opportunity to grow your career with an established leader in the financial services industry, backed by a team committed to your development and long-term success.

Position Responsibilities:

• Manage operations for business continuity and record management.

• Facilitate regulatory compliance and risk management efforts.

• Support project management and ad hoc analysis for leadership.

• Assist with business planning process to support the sales team.

• Generate business insights through analysis and identification of trends.

• Coordinate reporting of business results, assemble data and build dashboards.

• Collect and manage industry data and competitive intelligence.

• Identify opportunities to enhance, optimize and scale internal processes.

Required Qualifications:

• Highly motivated, enjoys collaborating and thrives in a team setting.

• Ability to set priorities, balance multiple tasks, meet deadlines.

• Detail orientated and able to work in a fast-paced environment.

• Highly proficient with Microsoft Office, particularly Excel and PowerPoint.

• College Degree with at least 1 to 3 years of business experience.

Preferred Qualifications:

• Comfortable with ambiguity and possess a “figure it out” mentality.

• Innovative, like to challenge convention and embrace failing fast.

• Analytical thinker, inquisitive by nature.

• Adept at working with data.

• Basic understanding and utilization of AI technology

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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