Supports system-wide patient financial services by troubleshooting revenue cycle workflows and system issues, analyzing receivables, researching problems, coordinating with IS&T, payers, vendors, and clinical departments, and helping deliver user training. The role serves as an internal liaison and resource for billing system analysts and revenue cycle leadership while identifying and resolving issues that negatively affect receivables.
Join a team that shares your calling
At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
FTE: 1.0, Shift: Day, Schedule: Day
Position Summary
The Business Operations Analyst-Revenue Cycle is responsible for supporting the patient financial services (PFS) system-wide by serving as an internal liaison and resource to other departments, systems coordinator in IS&T, Billing System Analysts and revenue cycle leadership in troubleshooting, problem resolution and receivables analysis. The duties include assisting with identifying, reviewing, researching, analyzing and resolving workflow or system issues negatively impacting receivables. Work situations require system identification and problem-solving techniques, interpretation of information from a variety of sources, researching problems, data analyses, and the use of discretion and good judgment in decision making. External contacts include third party, private insurance payers and application vendors. Internal contacts are primarily within the Revenue Cycle and IS&T, but may also include Patient Access, Patient Care Teams, Clinical Directors, Medical Records Staff and partner with ILD to provide users with targeted and general training classes.Requirements
- High School diploma or GED equivalent preferred
- AAHAM or HFMA certification preferred
- Minimum three (3) years relevant systems and analytical experience
- Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings preferred
Why MultiCare?
Rooted in the local community
Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
Growth and education
Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
Well-being and support
Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Belonging for all
Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $60,694.40 - $83,844.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.
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