Business Development Associate

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Press Ganey improves the Human Experience in healthcare through innovation, data-driven insight, and action. We bring deep expertise, layered on top of groundbreaking technology. And together? That’s where the magic happens. We partner to center every organization around the individual, and the experiences of patients, members, consumers, and employees, so our clients can unlock their people’s potential and build stronger, healthier communities.

Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

As a member of our Growth team, you'll position these solutions that bring together the data, tech, insights, and personal expertise to propel our client’s organization into a new era. Our proven solutions are the right answer to healthcare’s once-unsolvable problems.

Check out these impressive data points:

• 1B patient + 3.1M caregiver voices
• 1 Human Experience (HX) platform 
• Partner with over 41,000 hospitals, health plans, and life sciences organizations
• 98% of U.S. Health Plan enrollees represented

We are seeking a vibrant and talented Business Development Associate to join our team within the Inside Sales division. As a key contributor, you'll primarily focus on scheduling demonstrations, meetings and sending marketing material to prospective Healthcare clients while providing essential support to our sales directors. We're looking for proactive self-starters who thrive in a dynamic, fast-paced environment. Successful candidates will possess strong communication skills, excel under pressure, and display confidence in engaging with new prospects. Join us and play a pivotal role in driving growth through impactful sales activities. 

Prospective clients are across the country so flexibility working the various time zones is expected. Typical hours are 8 am to 4 pm in the local time zone.

The role may be based remotely (work from home) in the U.S. or based at one of our hub locations in Chicago, Boston, or South Bend. At these locations, to work #bettertogether, we operate with a hybrid working model and we gather in our office locations three days a week (Tuesday, Wednesday, & Thursday). For the remaining days, we work from home. Adjustments to this schedule will occur when traveling.

Responsibilities include:

• Strategic Prospecting: Conduct research to identify and qualify prospects, strategically prospect leads, and initiate meaningful engagement. 
• Lead Conversion: Overcome objections and secure meetings for our sales executives, maintaining active communication through targeted materials. 
• Outreach: Utilize email and call marketing leads generated through our marketing collateral, ensuring consistent and effective communication. 
• Pipeline Development: Collaborate closely with sales executives and management to progress opportunities through the pipeline, refining and enhancing your sales skills. 
• CRM Management: Maintain accurate and up-to-date account information in Salesforce, ensuring meticulous data management. 
• Performance Targets: Meet or surpass monthly targets, primarily focused on scheduling qualified meetings and bolstering the pipeline. 

Qualifications

• Experience: Minimum of 1 year in prospecting and pipeline generation, demonstrating a proactive approach in driving sales.
• CRM Experience: Proficiency in CRM systems; experience with Salesforce and Outreach.io or similar solutions.
• Knowledge of SaaS software solutions sales and services is preferred.
• Healthcare industry, inside sales and/or client facing experience a plus.
• Self-Starter Mentality: Strong time management skills, self-motivation, and the ability to work both independently and collaboratively with the team. 
• Communication Skills: Exceptional written and verbal communication skills for effective correspondence via emails and client interactions.
• Adaptability: Ability to multitask, prioritize effectively, and manage time efficiently in a fast-paced, quota-driven environment.
• Bachelor's Degree is a plus.
• Flexible to travel up to 10%.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $54,000 - $65,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or competitive commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/