Business Analyst

Primary Duties

Data Support, Analysis & Reporting

Assist with the collection and analysis of quantitative data regarding the operational health of the Practice Success business unit.

Partner with team leadership to summarize data and qualitative feedback to help identify areas for continuous improvement.

Coordinate with the business intelligence team to help gather and document requirements for operational dashboards and trackers.

Help build presentations and data visuals to effectively communicate team updates to key stakeholders and senior leadership.

Project Support & Documentation

Maintain and update project plans for various mission-critical projects.

Support the maintenance of project management tools and documentation, including project plans, schedules, trackers, status updates, and team playbooks.

Provide day-to-day administrative support on high-priority projects by tracking tasks, action items, risks, and milestone dates to help Practice Success meet its goals.

Monitor project timelines and escalate potential risks, resource constraints, or delays to leadership.

Process Mapping & Operational Efficiency

Help map out existing business processes and assist in identifying opportunities for workflow improvement.

Learn and maintain a strong understanding of current processes to help coordinate workflows with other internal departments.

Track team delivery progress against project plans to help ensure the team has the necessary tools to execute tasks.

Stakeholder Coordination & Communication

Support operational leadership by organizing task lists, tracking action items, and following up on deliverables.

Serve as a point of contact and coordinator between internal teams to ensure smooth day-to-day information flow.

Collaborate with internal and external stakeholders to help track project scope and maintain schedules.

Draft team communications and updates.

Minimum Qualifications

Bachelor’s degree from an accredited college or university or equivalent work experience required.

2+ years of relevant work experience within healthcare required

Familiarity with value based care preferred 

Experience working with a top-tier electronic health record (EHR) system strongly preferred

Excellent computer skills and experience working with a wide range of software applications including Excel, Salesforce, Visio, Tableau, and Google platform.

Preferred knowledge, skills, and/or abilities

Understanding and having experience with Tableau, Miro, Jira, Monday.com

Must be results-oriented with the ability to prioritize and manage multiple projects in a fast-paced, dynamic environment while maintaining focus on key goals.

Vision for the end goal, with initiative and adaptability to problem solve the best path to get there

Systems thinker (Data management, software administration) 

Project Management skills

Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward 

A collaborative team player with a roll-up your sleeves mentality

Detail-oriented and self-motivated to produce work that meets high standards

Ability to manage multiple projects and activities on a routine basis, with minimal supervision.

Physical Requirements

Sitting for prolonged periods of time. Extensive use of computers and keyboard.