Business Analyst

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are seeking a highly skilled and strategic Business Analyst to bridge the gap between our software development teams and business units. This role is critical in driving the successful delivery of technology solutions that align with business goals. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a deep understanding of both business processes and software development lifecycles.
Responsibilities

• Stakeholder Engagement: Collaborate with business units to gather, analyze, and document requirements for new systems, enhancements, and process improvements.
• Technical Liaison: Act as a conduit between business stakeholders and software development teams, ensuring clear understanding and alignment on project goals and deliverables.
• Requirements Management: Translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria.
• Process Improvement: Identify inefficiencies in current workflows and propose technology-driven solutions to enhance productivity and user experience.
• Project Support: Assist in project planning, prioritization, and sprint planning activities. Support QA and UAT efforts by validating requirements and ensuring solutions meet business expectations.
• Data Analysis: Leverage data to support decision-making, identify trends, and provide actionable insights to stakeholders.
• Result and KPI Driven: Goal oriented mindset with clear, measurable objectives aligned with the Bank's KPI. Be a leader and owner of the deliverables and outcomes. Data-informed decision making minded.
• Documentation: Maintain comprehensive documentation including business cases, process flows, system specifications, and training materials.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or related field
• 2+ years of experience as a Business Analyst in software development
• Strong grasp of Agile, Scrum, and SDLC methodologies
• Proficient in JIRA, Confluence, and Microsoft Office
• Solid understanding of APIs, databases, and technical concepts
• Excellent analytical and communication skills
• Experience in regulated industries (e.g., financial services or healthcare) preferred

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant.* For more information, click on the links below:
https://www.e-verify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG
https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg
* E-Verify® is a registered trademark of U.S. Department of Homeland Security