Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryAssists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.
Does this position require Patient Care?
No
Essential Functions
-Support and educate users of on the use of applications. Prepare end-user training materials.
-Create and run reports as needed
-Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.
-Understand user requirements; translate these into functional requirements and assist user with submission for software updates.
-Develop and execute user acceptance testing plans including creation of test cases.
-Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
-Assist in identifying and recommending best practices for business analysis, training, and end user support functions.
Qualifications
Education
Bachelor's Degree Information Systems preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience
Experience in information technology, working with business or clinical systems 2-3 years required and Experience providing training and support to end users
Knowledge, Skills and Abilities
- Ability to effectively translate business requirements to functional requirements.
- Possess strong interpersonal skills to effectively communicate with technical and non-technical staff.
- Ability to effectively conduct small to mid-sized meetings, both formal and informal.
- Ability to learn quickly and share insights with teammates.
- Strong written and verbal communication skills including facilitation and presentation.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$73,798.40 - $107,400.80/AnnualGrade
6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Top Skills
Mass General Brigham Somerville, Massachusetts, USA Office
399 Revolution Dr, Somerville, Massachusetts, United States, 02145
Mass General Brigham Boston, Massachusetts, USA Office
800 Boylston St, Boston, Massachusetts, United States, 02199
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