Customer Briefing Program Manager

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary The CDW Briefing Manager creates experiences for executive level audiences of high potential accounts that build advocacy and trust, enhances relationships and generates revenue. The Briefing Manager collaborates with CDW executives, sales, integrated tech and others across geographies to define the briefing strategy and lead the execution. What you'll do
* Plan the delivery of the overall program and its activities in alignment with the organization's strategy and priorities
* Develop and lead new initiatives to support the strategic direction of the organization
* Create and implement long-term goals and objectives to achieve scale for the program
* Develop an annual budget and operating plan to support the program
* Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
* Ensure that program activities operate within the policies and procedures of the organization and comply with all relevant legislation and professional standards.
* Collect and share customer feedback with sales & integrated tech to gain community support for the program and to solicit input to improve the program.
* Communicate with clients and other stakeholders
* Liaise with other managers and partners to ensure the effective and efficient program delivery.
* Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.
* Write reports on the program for management and key stakeholders
* Ensure that the program operates within the approved budget
* Manage all project funds according to established accounting policies and procedures
* Ensure that all financial records for the program are up to date
* Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
* Monitor the program activities on a regular basis and recommend changes to enhance the program, as appropriate Other Responsibilities
* Guide the evaluation and evolution of CDW's customer experience strategies across various engagement methods including conferences, tradeshows, virtual programs and executive briefings.
* Own the orchestration of the customer experience as part of the end to end executive briefing process (pre-during-post engagement).
* Orchestrate the participation of various subject matter experts to deliver relevant and coordinated content in alignment with the engagement objective.
* Gather and package background information on customers and industry/market to deliver a relevant high-touch, high-value briefing.
* Prepare for unique customer engagements by reviewing customer accounts and meeting with the sales team to determine clear expectations, development of engagement objective and customer potential.
* Guide sales & integrated tech and make recommendations on content for meaningful customer engagements.
* Create and maintain relevant and scalable customer post-engagement follow-up activities.
* Collaborate with sales and account managers to streamline processes and ensure open communication.
* Uncover sales opportunities during customer engagements and relay information to appropriate sales contacts. What we expect of you
* Bachelor's degree and 5 years of Sales and/or Marketing experience OR 9 years of Sales and/or Marketing experience
* Strong written and verbal communication skills with the ability to effectively interact with and present to all stakeholders.
* Demonstrated ability to build and maintain strong working relationships across the organization.
* Maintain and project a professional image with strong business acumen during customer interactions.
* Ability to multi-task, organize and prioritize.
* Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.
* Ability and willingness to travel up to 50% or as needed to CDW locations, meetings, events and/or client sites. Pay range: $ 74,000 - $ 110,200 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.