Manage customer billing, order entry, quotes, payments, and supplier rebate programs. Handle incoming calls, walk-ins, and emails; resolve customer questions about pricing, orders, products, and billing. Check product availability, communicate estimated arrival times, provide reports and proof-of-delivery documents, and maintain timely, accurate billing while supporting sales and customer service goals.
Billing Specialist
Job Description
Diesel Direct is a premier one-stop fuel and lubrication petroleum distributor with a focus on safety and customer service.
Position Summary:
The Billing / Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. Candidate will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. Candidate contributes to positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.
Roles & Responsibilities:
Billing / Customer Service Department:
- Manage incoming calls, customer walk-ins, and emails.
- Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
- Manage accurate timely billing process for all customers.
- Provide immediate response to customer related inquiries.
- Manage the tracking and payment of supplemental/rebate programs with key suppliers.
- Provide reports and POD’s for sales support as required.
- Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
- Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
- Comply with all company initiatives and policies.
- Perform other related duties as may be assigned from time to time.
Requirements:
- ·Minimum 2 years’ experience within a customer service environment
- Associate degree or related work experience.
- Strong level of general business knowledge
- Computer operating skills in Excel, Word, Outlook. Epicor P21 a plus but not required.
- Solid organizational skills and ability to multi-task in a professional manner.
- Excellent verbal and written communication skills.
- Ability to establish relationships and build credibility with customers.
Similar Jobs
Healthtech • Software
Build and lead the sales enablement function by designing onboarding, training, certification, and product education programs. Partner with Sales, Marketing, Customer Success, Professional Services, Product, and commercial leadership to address performance gaps, improve ramp time, increase quota attainment, and support retention. Own enablement technology, including LMS and HubSpot-related training, measure program outcomes, evolve the sales motion, and guide the growing enablement team.
Top Skills:
AIHubspotLmsSaaSShowpad
eCommerce • Fashion • Retail • Sales • Wearables • Design
Supports store sales and operations by welcoming customers, operating POS systems, processing payments, suggesting products, managing shipments and stock, replenishing the sales floor, supporting visual merchandising, and maintaining store standards. Requires flexible scheduling, customer service skills, retail experience, basic technology proficiency, and the ability to lift and maneuver merchandise.
Top Skills:
InternetIpadLaptopMobile PosPos Systems
eCommerce • Fashion • Retail • Sales • Wearables • Design
Serves as a Coach brand ambassador by delivering personalized luxury retail service, building client relationships, meeting sales goals, and driving revenue through styling, cross-selling, upselling, and omni-channel selling. Operates POS and clienteling tools, processes transactions, supports inventory and visual merchandising, maintains sales-floor standards, and collaborates with teammates. Requires flexible scheduling, physical stockroom and sales-floor work, and a customer-focused, adaptable approach.
Top Skills:
Clienteling ToolsIpadLaptopMobile PosPosShort-Form VideoSocial Selling Platforms
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
