Manage customer billing, order entry, quotes, payments, and supplier rebate programs. Handle incoming calls, walk-ins, and emails; resolve customer questions about pricing, orders, products, and billing. Check product availability, communicate estimated arrival times, provide reports and proof-of-delivery documents, and maintain timely, accurate billing while supporting sales and customer service goals.
Billing Specialist
Job Description
Diesel Direct is a premier one-stop fuel and lubrication petroleum distributor with a focus on safety and customer service.
Position Summary:
The Billing / Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. Candidate will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. Candidate contributes to positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.
Roles & Responsibilities:
Billing / Customer Service Department:
- Manage incoming calls, customer walk-ins, and emails.
- Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
- Manage accurate timely billing process for all customers.
- Provide immediate response to customer related inquiries.
- Manage the tracking and payment of supplemental/rebate programs with key suppliers.
- Provide reports and POD’s for sales support as required.
- Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
- Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
- Comply with all company initiatives and policies.
- Perform other related duties as may be assigned from time to time.
Requirements:
- ·Minimum 2 years’ experience within a customer service environment
- Associate degree or related work experience.
- Strong level of general business knowledge
- Computer operating skills in Excel, Word, Outlook. Epicor P21 a plus but not required.
- Solid organizational skills and ability to multi-task in a professional manner.
- Excellent verbal and written communication skills.
- Ability to establish relationships and build credibility with customers.
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