Manage customer billing, order entry, quotes, payments, and supplier rebate programs. Handle incoming calls, walk-ins, and emails; resolve customer questions about pricing, orders, products, and billing. Check product availability, communicate estimated arrival times, provide reports and proof-of-delivery documents, and maintain timely, accurate billing while supporting sales and customer service goals.
Billing Specialist
Job Description
Diesel Direct is a premier one-stop fuel and lubrication petroleum distributor with a focus on safety and customer service.
Position Summary:
The Billing / Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. Candidate will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. Candidate contributes to positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.
Roles & Responsibilities:
Billing / Customer Service Department:
- Manage incoming calls, customer walk-ins, and emails.
- Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
- Manage accurate timely billing process for all customers.
- Provide immediate response to customer related inquiries.
- Manage the tracking and payment of supplemental/rebate programs with key suppliers.
- Provide reports and POD’s for sales support as required.
- Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
- Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
- Comply with all company initiatives and policies.
- Perform other related duties as may be assigned from time to time.
Requirements:
- ·Minimum 2 years’ experience within a customer service environment
- Associate degree or related work experience.
- Strong level of general business knowledge
- Computer operating skills in Excel, Word, Outlook. Epicor P21 a plus but not required.
- Solid organizational skills and ability to multi-task in a professional manner.
- Excellent verbal and written communication skills.
- Ability to establish relationships and build credibility with customers.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Lead Liberty Mutual’s Auto Product Telematics organization and define its long-term strategy. Own the telematics product portfolio, roadmap, investment planning, vendor strategy, analytics, customer experiences, and enterprise scaling across Personal Auto, Claims, and Small Commercial. Partner with Product, Data Science, Technology, and Service leaders to deliver measurable business outcomes, support adoption, and drive innovation. Build and develop a high-performing multidisciplinary team while influencing senior stakeholders across the enterprise.
Top Skills:
Data AnalyticsData ScienceMobile ApplicationsTelematics
Beauty • Robotics • Design • Appliances • Manufacturing
Supports paid media campaign setup, trafficking, quality assurance, launch execution, tracking, taxonomy, data quality, reporting readiness, brand safety, and workflow improvements. Partners with media, analytics, technology, finance, creative, agency, and vendor teams to resolve issues, maintain operational documentation, improve processes, and ensure campaigns meet launch, measurement, compliance, and service-level standards.
Top Skills:
Amazon AdsCampaign Manager 360Dv360Ga4Google AdsGoogle AnalyticsGoogle Tag ManagerLooker StudioMetaPower BITableauTealiumTiktokTracking PixelsTracking TagsUtm Parameters
Healthtech • Social Impact • Software
Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.
Top Skills:
AvailityClaim MdCpt CodesIcd-10Live ChatPayer Portals
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
