Billing Coordinator - Hybrid

Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Arbella Billing Coordinator is a trusted individual who understands our overall business objectives and collaborates with internal and external stakeholders to deliver accurate, efficient and timely end-to-end billing and commissions processes for our customers and our Independent Agents. A successful Billing Coordinator demonstrates analytical thinking, a curious mindset, and a proactive approach to identifying opportunities, solving problems and improving processes. They thrive in a fast-paced, evolving environment, and embrace change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals.

Key Responsibilities

• Researches, analyzes and interprets policy and billing activity and proactively identifies issues.
• Demonstrates a comprehensive understanding of the end-to-end billing processes, procedures, controls and billing schedules.
• Successfully learns the billing systems
• Demonstrates functional and technical skills to ensure customer and billing activities are accurate.
• Ensures timely and accurate processing, posting, reconciliation and reporting of all billing processes.
• Reviews billing exceptions and takes appropriate billing action
• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Effectively communicates with internal customers and agents across multiple communication channels.
• Collaborates effectively in a team environment and across departments.
• Performs work with a strong attention to detail with an ability to deal with ambiguity and interpret and process complex work.
• Exercises critical thinking to identify, assess, and appropriately escalate issues, risks or control concerns in a timely manner, while demonstrating ownership through resolution whenever possible.
• Contributes to a positive, inclusive team atmosphere, supports overall department goals, and is active in promoting Arbella’s core values.
• Performs other related work as required or requested.

Requirements:

• General working knowledge of MS Office

• Sound analytical and math skills

• Flexible and adaptable when faced with change

• Ability to multi task

• Strong organizational skills and attention to detail

• Quick learner, able to navigate multiple systems and products

• Works well individually as well as a team

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $48,000 ($25.46 an hour) - $52,000 ($27.58 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.