AVP, US Experience Analysis

The US Experience Analysis team is responsible for reviewing and understanding the assumptions and business drivers for all US division businesses: Life Insurance, LTC, and Annuities.  The experience team strives to continuously increase its business knowledge and explore opportunities to advance experience review methodologies.

The AVP, US Experience Analysis will lead a team of 12-13 to drive the continued advancement of experience reviews and provide insight into the drivers of experience and business results.  The leader should be driven, focused (but able to prioritize and change priorities), and knowledgeable about both the business, data and the impact of the policyholder behavior assumptions.

Key Responsibilities:

• Lead, communicate and also strengthen processes for our experience studies for mortality, morbidity, lapse, premium persistency and other policyholder behavior. 
• Advise and provide insight as part of regular forecasting (monthly and quarterly) and experience monitoring to assist in the ongoing observation of the inforce business.  Ensure consistency between expected assumptions and SOE.
• Deliver (with CFO) Financial Plan and own policyholder experience related Plan numbers
• Coordinate and provide analysis on experience to support explanation of earnings drivers to management.  This may involve driving analysis to understand deviation of experience from expected amounts.
• Provide pro-active support, experience analysis oversight and analysis for organic and non-organic initiatives to optimize the value of the business
• Provide actuarial and policyholder experience thought leadership on new business initiatives and assumptions
• Expand actuarial experience analysis capabilities leveraging non-traditional data and AI tools; Develop and implement process improvements and/or simplify current calculations.
• Build strong working relationships and lead direct reports to foster collaboration and relationships within team and with key stakeholders

What we are looking for:

• FSA/FCIA designation, or equivalent
• Expertise with Life and LTC products and extensive knowledge of JH Insurance business strongly preferred
• Leadership and management skills, leading a team
• Strong business acumen with an aptitude for strategic, critical, and analytical thinking
• Strong verbal and written communications skills
• Strong relationship management skills and ability to work within and across departments
• Understanding the needs of various stakeholders across the organization
• Ability to manage multiple projects of varying priorities levels and scope

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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