Assurance Compliance Officer

ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

Check out our video here!

OVERVIEW

The Compliance Assurance Officer II ensures a strong, enterprise-wide compliance culture by assisting in the development and maintenance of assurance (monitoring and testing) program infrastructure that identifies, measures and monitors compliance with all applicable laws and regulations. Responsible for executing risk-based compliance monitoring and testing activities under the direction of the Compliance Assurance Manager to validate Bank’s adherence to applicable laws and regulations.

This role will be hiring in the first-third of the listed salary range.

RESPONSIBILITIES TO INCLUDE

• Performs various and more complex monitoring and testing activities with minimal supervision, including the development of risk-based work papers, procedures, and templates, to validate the effectiveness of control activities and processes in accordance with the annual compliance monitoring and testing schedule.

• Document monitoring and testing activities accurately, thoroughly, and according to department standards that clearly communicate the objective, scope, and supports conclusions of test findings.

• Prepares effective communication reporting to summarize findings, including root cause analysis.

• Verify the implementation of remediation plans submitted by issue owners to verify that issues identified during monitoring or testing activities are remediated and fully address the root cause.

• Performs follow-up for the completion of action plans for issues identified in monitoring or testing activities to ensure completion is within target date timeframes. This includes following up for monthly status updates from action plan owners and updating the status in GRC tool.

• Identifies opportunities to use data analytics and statistical analyses to create automated testing of control activities and regulatory components.

• Perform complaint data analysis and evaluation to identify trends, compliance gaps and potential compliance risk exposure.

• Use social media listening tools and AI driven software to conduct marketing compliance monitoring and general on-going regulatory compliance monitoring.

• Maintain proficient knowledge of the rules and regulations, including but not limited to, Regulation E, Truth in Savings Act, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), FACTA, Reg Z-Truth in Lending, Reg B-Equal Credit Opportunity Act, Fair Credit Reporting Act.

• Builds and maintains strong relationships with key stakeholders and team members.

• Assists with the completion of the annual compliance risk assessment.

• Provide internal service in accordance with Coastal Core Values.

• Because we are a rapidly changing organization, there will be other duties as assigned.

QUALIFICATIONS

• Ability to read, analyze and interpret governmental laws, regulations, and regulatory guidance.

• Strong investigative, problem-solving, and critical thinking skills and ability to provide workable recommendations and solutions.

• Ability to perform multiple tasks and priorities to meet deadlines.

• Ability to exercise independent judgement and perform complex analytical work independently.

• Strong verbal and written communication skills with ability to summarize issues, articulate complex concepts clearly, create reports effectively, and interact with variety of individuals within all levels of the department and the financial institution.

• Must possess initiative, be a self-starter, have exceptional organizational skills and a high attention to detail and accuracy.

• Proven ability to establish and maintain effective relationships at all levels.

• Proficiency with standard computer applications including Windows Office suite, e.g. Microsoft Word, Excel.

EDUCATION/EXPERIENCE

• 5+ years combined experience in Bank Regulatory Compliance, Audit, or Risk Management, including 1+ years of experience conducting compliance testing and/or monitoring.

• Ideally, experience across fintech and traditional financial institutions.

• Proven expertise with consumer protection regulations and laws and the internal controls needed to mitigate those risks. Experience in both lending and deposits regulations required.

• Expertise in analyzing data for trends and using software applications to conduct compliance monitoring required.

• CRCM certification or completion of specialized training in compliance (e.g., ABA Graduate School of Compliance Risk Management) is a plus.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

• Holidays: Enjoy 11 paid holidays throughout the year.

Check out our benefits on our careers site!!

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.

• Stand for extended periods of time.

• Perform repetitive finger, hand, and arm movement.

• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.

• View and read computer screens for extended periods.

• Occasionally stoop, kneel, crouch, or crawl.

• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.