Asst. IT Manager - Customer Development, Support & Operations

Job Title: Assistant Manager – eCommerce Technology (Technical Product Management)

Location: UniOps Bangalore

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. 

TEAM CONTEXT

You will be part of the UniOps In-Market Technology team, working within the Customer Experience tower, partnering the rapidly scaling eCommerce & Quick Commerce Technology vertical. The team owns the digital platforms, data products, and AI-led solutions that drive online availability, content excellence, demand sensing, and shopper conversion across the digital shelf — powering Unilever's growth across marketplaces (Amazon, Flipkart) and Q-Commerce (Blinkit, Zepto, Instamart, BBNow, Swiggy).

EXPECTED WORK

The role requires the candidate to act as a Technical Product Manager — owning the end-to-end lifecycle of digital products that power Unilever's eCom & QCom business, from problem discovery to launch, adoption, and scale. You will translate complex commercial and operational problems (online availability gaps, content TAT, forecast accuracy, marketplace visibility, dark-store SLAs) into scalable technology solutions, in partnership with engineering, data, AI, and agency ecosystems.

Key aspects of the role include:

• Defining the product vision, roadmap, and KPIs for assigned product areas across eCom & QCom (e.g., online availability insights, content adapt engines, marketplace listing automation, demand sensing, analytics agents).

• Collecting business and system requirements from internal and external stakeholders; authoring crisp PRDs, user stories, NFRs, and acceptance criteria.

• Driving project schedules from design to release — leading architecture reviews, sprint execution, UAT, GTM, and hypercare with cross-functional pods (engineering, data, AI/ML, design, QA).

• Embedding GenAI, ML, and automation into product workflows; defining instrumentation, telemetry, and product KPIs (adoption, OLA uplift, content TAT, forecast accuracy, cost-per-adapt).

• Leading and coordinating design/implementation efforts between internal teams, global product owners, and external partners/vendors to deliver optimal solutions.

• Managing production launches, release governance, adoption, and change management with frontline business users.

The right candidate will combine a strong technical product management background with hands-on delivery experience on medium-to-large digital products, and a well-rounded understanding of current web, cloud, and AI technologies. You must thrive in an entrepreneurial environment, navigate ambiguity, and balance high-level strategy with hands-on execution.

An ability to break large, complex problems into manageable pieces, develop functional specifications, and deliver them in a timely manner is essential. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are critical to success in this role.

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

• B.E./B.Tech in Computer Science, IT, or related discipline; MBA/PGDM preferred.

• 5–8 years of relevant experience, with 3+ years in Technical Product Management or Engineering Program Management in a digital/consumer tech/eCom environment.

• Proven experience in medium-to-large digital products end-to-end across cross-functional teams, building sustainable processes and coordinating release schedules.

• Strong understanding of eCom and/or QCom mechanics — digital shelf, search & discovery, marketplace algorithms, dark-store fulfilment, and demand forecasting.

• Hands-on exposure to modern web/cloud stacks (APIs, microservices, AWS/Azure/GCP) and data fluency (SQL, dashboards, product analytics).

• Exposure to GenAI / LLM-based product workflows and AI-augmented operations is preferred.

• Excellent oral and written communication skills, with the ability to engage both technical and non-technical audiences.

• Track record of being detail-oriented, self-motivated, and demonstrating strong follow-through on projects.

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.