Associate Supervisor, Operational Services

Requisition Number: 2375330
Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
Under general supervision as a Associate Supervisor, Operational Services, coordinates the daily support operations of a single clinical area or group. Is a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. Takes lead role in ensuring department workflow is of a high quality.
Primary Responsibilities:

• Serves as a skilled clinical/administrative support resource for team members
• Assumes leadership duties while performing nonexempt support tasks
• Evaluates daily schedules and ensures coverage during absences
• Implements and adjusts operational procedures within established guidelines
• Guides staff on workflow execution and suggests improvements
• Supports performance reviews and monitors service quality (e.g., phone systems)
• Acts as point of contact for patient issues and may supervise in manager's absence

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
• Experience typically acquired through 3+ years in a clinical setting with 2+ years as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience). In depth knowledge of specialty's area
• Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
• Proven sound judgment with the ability to work and make decisions in a fast-paced environment

Preferred Qualifications:

• American Heart Association Basic Life Support (BLS) is solidly preferred if the job is in a patient-facing clinical capacity
• Advanced Cardiac Life Support (ACLS) may be required based on specialty

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.