Supports client-facing technical issues, escalates bugs, monitors production systems, troubleshoots web and email problems, updates backend data, and contributes to software features, data pipelines, APIs, and responsive applications. Works cross-functionally with Engineering, Product, QA, and Data teams while developing skills in web technologies, SQL, cloud environments, accessibility, and generative AI.
About The Position
Our mission is to connect constituencies to their elected representatives at all levels of government, and as a member of our engineering team, you will play a crucial role in delivering first-rate customer service to our many clients. You’ll have the potential to be working anywhere in the stack, from creating delightful front-end user experiences and improving upon existing and building new backend functionality and internal APIs. This position supports delivery of projects end-to-end under the guidance and support of experienced team members.
Your specific mission is to help our front-line support team solve technical client issues, providing timely solutions and escalating problems to the full development team. You should feel comfortable handling tickets, learning about new software, and communicating with both our support and development teams. You will also be instrumental in helping set up and maintain our production servers.
About The Team
Fireside provides software-based communications solutions to Members of Congress and state and local representatives and entities that allow their teams to work smarter, reach further, and discover more. Every day, we help our clients foster stronger connections. https://www.fireside21.com/
Our team has a wealth of diverse life and career experiences that allow us to think outside of the box and ahead of the curve. You will get the opportunity to drive the future through new products that delight, while working with a mix of product, design, application engineers, data engineers, and AI experts to devise, nurture, and implement cutting-edge solutions to continuously evolving engineering obstacles.
About You
Motivated. Collaborative. Eager to learn. Excellent communicator. You’re ready to build your skills in web technologies and contribute to meaningful projects. You’re excited to work in a team environment, sharing ideas and solutions with colleagues, and you thrive on the challenge of meeting evolving client needs to achieve bold results. You relish the challenge of helping our clients accomplish their design goals while pushing them to consider and advocating for modern web design, user-experience, and accessibility standards and initiatives.
What To Expect In This Position
- Deliver excellent service to internal and external stakeholders who include officials of both parties in their official capacity.
- Escalate bugs to the engineering team and track progress within Jira.
- Fix technical problems that front-line support cannot like troubleshooting printer issues, investigating email problems, and performing back-end data updates for clients, among others.
- Monitor production systems for problems.
- Learn how to debug websites and email newsletters using HTML, CSS, and JavaScript.
- Discover the fundamentals of SQL queries and level up your SQL skills.
- Assist with contributions to data pipelines. Our data pipelines span data ingestion, engineering, and search processes to deliver key insights to users. You’ll learn the ins and outs of data validation and optimization to help ensure data accuracy.
- Gain hands-on experience with various backend and web application technologies.
- Partner with teams across R&D functions (Engineering, Product, QA, Data, etc.) to build cohesive, cross-functional solutions.
- Help provide a polished user experience by contributing to responsive and engaging application features for internal and external clients.
What Sets You Apart
- Early coding skills with a desire to learn and grow through software problem-solving.
- 0-1 years of hands-on experience in scripting, software development or equivalent knowledge with modern tech stacks.
- Ability to interpret client specifications, identify website user requirements, and make solid recommendations during client and team meetings.
- Ability to communicate technical information to non-technical audiences.
- Familiarity with .NET and C#, or other object oriented languages.
- Experience with Angular, python, MSSQL, and Redis
- Familiarity with cloud environments and development in Linux/Unix systems (experience with AWS, Bash, nginx, etc. is a plus).
- Familiarity with building and testing HTML email newsletters that function and look great across various email clients.
- Interest in Generative AI and LLM technologies, with a curiosity to learn more.
- Eagerness to learn, explore, and embrace new technologies and development practices.
- SQL knowledge is a plus.
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.
About FiscalNote
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.
Home to CQ, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.
At FiscalNote, we Lead with Values
Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family
FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).
Company Benefits
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
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