About Toast
Our focus is on building the platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for the industries we serve, customers can trust that we’ll deliver on their needs for today while investing in experiences that will power their future. We build experiences that help make operating and growing a business and delighting their customers easier and scalable. It’s why tens of thousands of locations love Toast.
About the Opportunity
We are seeking a skilled Associate Product Designer with a strong portfolio and a focus on exceptional execution/craft/UI design to shape the future of Toast's expansive inventory + item management experience. This role involves designing for the unique needs of our diverse customer base, including restaurants, hybrid models, convenience stores, bottle shops, grocery stores, gas stations, and beyond.
Team and Impact
You will join a passionate team dedicated to driving the consistency, integrity, strategy, and vision of Toast's next-generation product experience. This team is located remotely in the U.S.
You will be responsible for helping to deliver inventory + item management functionality that benefits both our Retail and Restaurant customers and scaling these capabilities as Toast expands into new markets.
A day in the life (Responsibilities)
In this role, you will be a central collaborator within a team of designers, product managers, and engineers. Your focus will be on assisting more senior designers on sophisticated, inventory-centric capabilities such as:
- Refining the Toast UX so non-restaurant customers feel at home
- AI-supported workflows across product features
- Native mobile inventory solutions
- Onboarding flows that accelerate time-to-value for our customers
- A retail and fuel mode on our POS devices
What you'll need to thrive (Requirements)
- Experience (1-2 years): Demonstrated ability to deliver designs grounded in a design system, process feedback with ease, push for cleaner, easier-to-use UIs and work well with triad partners and design team members.
- AI Integration & Judgment: Experience leveraging AI tools to enhance the product design process. Crucially, the ability to discern valuable AI integration from mere 'hype.'
- Core UX/UI Expertise: Solid understanding of UX principles and best practices for both web and native mobile applications, along with a strong grasp of platform-specific UX and UI patterns.
- Collaboration & Communication: Good communication skills coupled with a proactive mindset for sharing work early and often.
- Design Tool Proficiency: Proficient in design software (preferably Figma), including maintaining clean files and delivering pixel-perfect final UI designs for handoff (to a developer or an AI prototyping tool).
- Adaptability & Feedback: Able to take feedback constructively and pivot quickly when necessary.
- User Empathy: A strong ability to understand and empathize with users, designing digital experiences that delight and create a sense of accomplishment, especially within stressful or monotonous workflows.
- Design Systems: Familiarity with corporate design systems, knowing how to apply them appropriately, and possessing the judgment to push beyond them when innovation requires it.
- Customer Engagement: Willingness to directly engage with customers to gather feedback and generate ideas for advancing product features.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Design system experience (including creation and maintenance)
- Expertise in fast prototyping using tools such as
- Figma Make
- Magic Patterns
- v0
- Prior experience in a startup environment or on 'zero-to-one' projects
About You
You are a dynamic team player with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed Toast Retail team which consists of highly motivated and experienced engineers, product leads and designers. You embody the tenets that drive Toast’s Design practice:
- You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work, as well as additional areas your work touches.
- You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You offer help and guidance across all different collaborators you work with.
- You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence with all key stakeholders of the area of the business you work within.
- You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions by synthesizing a wide variety of data sources.
You raise the bar: and commit to continually improving the technical skills relevant to your role. You actively engage in your own learning and development and deeply internalize learnings and lessons from your project work.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
Similar Jobs at Toast
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
