As a Client Service Associate, you will manage global client operations, resolving trade inquiries, ensuring risk compliance, and collaborating with technology teams for system enhancements.
Job Description
J.P. Morgan's Equity Derivatives Business is a complex business, serving multiple client bases including hedge funds, corporations and private bank clients, to provide a full spectrum of equity derivative OTC products. The Equity Derivatives Group (EDG) Middle Office is responsible for ensuring all aspects of operations for global clients are completed, including the timely resolution of exceptions across trade bookings, legal International Swaps Derivative Association (ISDA) based confirmations, Markitwire, settlements, regulatory adherence, UAT for system and process enhancements and all aspects of risk reduction and controls. The Middle Office also ensures that client inquiries are resolved and provides subject matter expertise to clients both internal and external.
As a Client Service Associate within the Equity Derivatives Middle Office team , you will be a part of a team that is responsible for ensuring all aspects of operations for global clients are completed. This includes the timely resolution of expectations and their impact to ISDA based confirmations, Markitwire, settlements and regulatory adherence. You will perform all testing system and process enhancements across all aspects of risk reduction and controls. You will be expected to effectively work through tasks of varying difficulty with external and internal stakeholders. You will be required to perform extensive client interaction & therefore communication and partnership skills are required, as well as speaking to Sales & Trading on a daily basis.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
J.P. Morgan's Equity Derivatives Business is a complex business, serving multiple client bases including hedge funds, corporations and private bank clients, to provide a full spectrum of equity derivative OTC products. The Equity Derivatives Group (EDG) Middle Office is responsible for ensuring all aspects of operations for global clients are completed, including the timely resolution of exceptions across trade bookings, legal International Swaps Derivative Association (ISDA) based confirmations, Markitwire, settlements, regulatory adherence, UAT for system and process enhancements and all aspects of risk reduction and controls. The Middle Office also ensures that client inquiries are resolved and provides subject matter expertise to clients both internal and external.
As a Client Service Associate within the Equity Derivatives Middle Office team , you will be a part of a team that is responsible for ensuring all aspects of operations for global clients are completed. This includes the timely resolution of expectations and their impact to ISDA based confirmations, Markitwire, settlements and regulatory adherence. You will perform all testing system and process enhancements across all aspects of risk reduction and controls. You will be expected to effectively work through tasks of varying difficulty with external and internal stakeholders. You will be required to perform extensive client interaction & therefore communication and partnership skills are required, as well as speaking to Sales & Trading on a daily basis.
Job responsibilities
- Assist Clients with their inquiries on settlements, valuations and generally trade queries
- Assist Sales & Trading with subject matter expertise on operational trade flow and system queries
- Ensure Risk Systems feed to Markitwire and are confirmed
- Ensure Clients are complaint with Dodd Frank EBC Expectations
- Monitor Physical Fails and Cash Settlement Breaks
- Book Novations and execute trade amends as required
- Partner with Technology on Platform Enhancements
- Perform UAT as required.
Required qualifications, capabilities, and skills
- Bachelor's Degree
- 4 years experience in Finance Industry
- Proficient in excel
Preferred qualifications, capabilities, and skills
- Derivatives Experience
- Middle Office Experience
- VBA, Python
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Excel
Python
VBA
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