Associate Director, Client Services

Gupta Media was founded 20 years ago on the idea that advertising could create huge leverage in our clients' businesses. Our early work was focused on the entertainment industry, specifically live events (Boston Calling, among others) and recorded music (Sony Music, Universal Music & Disney are all clients). We have dramatically grown our work with big brands (Amazon, Fender) and sports brands (Cleveland Cavaliers, Washington Commanders, Florida Panthers). We have a global client base with a growing local roster across B2B and B2C brands for campaign, content, and branding assignments.

Gupta Media is seeking an Associate Director, Client Services to lead key D2C and subscription-growth clients across brand, go-to-market, and integrated marketing strategy. You’ll serve as a trusted advisor, shaping brand direction, guiding cross-channel campaigns, and driving measurable performance while ensuring account stability, quality of work, and smart growth.

What You’ll Do

• Translate business goals into integrated campaigns spanning media, creative, content, and customer journey strategy
• Build strong client relationships and act as a strategic partner who anticipates needs and brings clear direction
• Manage cross-functional teams to deliver cohesive, high-performing work across media, creative, and strategy
• Develop clear briefs, POVs, insights, and recommendations that move brands forward
• Lead workshops, presentations, and strategic discussions with senior stakeholders
• Identify growth opportunities and support new business efforts through thoughtful guidance and strong storytelling
• Ensure account health through clear communication, organization, resource alignment, and fiscal management
  
  

What You Bring

• 7+ years of experience, including in an agency or in-house agency environment, leading integrated brand, digital, and go-to-market strategies, preferably for D2C or subscription brands
• Strong strategic thinker able to turn business goals and insights into clear marketing, creative, and audience direction
• Strong understanding of performance marketing and customer journey strategy
• Deep Account Management expertise with proven success owning client relationships, running complex workstreams, and maintaining account health and growth
• Exceptional client relationship leader with executive presence and proven success guiding senior stakeholders
• Excellent communicator with strong organizational skills and a growth-oriented, proactive approach

Work Environment

Gupta Media is an office-first organization.

Our Commitment

At Gupta Media, we work hard every day to be better at all that we do — and that includes fostering a diverse and inclusive community that encourages and respects a broad range of backgrounds, experiences, and ideas.

Compensation

At Gupta Media, base salary is one component of our total compensation and benefits package. For this role, the anticipated base salary range is $100,000 - $125,000, depending on relevant experience, skills, and qualifications. This role is eligible to participate in our annual bonus plan, which is based on the company's performance.

We offer a competitive benefits package including health, dental, vision, and pet insurance; Flexible and Dependent Care Savings Accounts; a 401(k) with up to 5% Safe Harbor contributions; paid time off; paid family leave; commuting and wellness stipends; and opportunities for professional development and career growth.

Candidates must be authorized to work in the US for at least 3 years.