Associate, Communications

Associate, Communications

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

USA Job Family Description: Designs, influences, implements and monitors the strategies for communicating the company's vision, values and business strategy. Administers and plans communications to engage employees on strategic business imperatives and organizational direction. Identifies, synthesizes, and articulates the company's perspective and issues accurately to stakeholders, including employees, customers, the news media, and shareholders. Provides ongoing support and communication advice to company leadership to ensure consistency and alignment with established organizational principles, business objectives and media strategies.

USA Job Function Description: Develops, reviews and delivers the company's internal communication strategies and key messages based on understanding of the business and objectives. Ensures the communication strategies are implemented on time and within budget.

Responsible for writing, editing, formatting, and distributing publications targeting front-line colleagues and support teams; editing as necessary to better serve the internal audience and improve awareness and engagement.

Creates, manages, and implements internal communications plans for the line of business, provides editorial guidance as needed, for internal stakeholders across support teams and lines of business to ensure organizational readiness and employee engagement for initiatives, product launches, marketing campaigns, procedural/policy changes, etc. Acts as a gatekeeper for initiatives being communicated and launched to front-line colleagues ensuring they are streamlined, simplified and fit within capacity. Collaborates with Corporate Communications as necessary to ensure message alignment and maximize impact. 

Provides ongoing support and communication advice to company leadership to ensure consistency and alignment with established organizational principles, business objectives and strategies. Ensures that employees can rapidly identify, send, receive and understand information that is clear, credible and relevant.

Develops, publishes and distributes a range of organizational, cultural and HR-related materials in traditional print form, electronically or through online technologies. Creates intranet content, newsletters, brochures, handbooks, and meeting materials.

Essential Functions/Responsibility Statements:

• The Associate will partner with the Manager, Communications to help plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Create and distribute business line communications such as Retail Ready, Urgent Messages, Branch Weekly Game Plan, and other types of informational communication in support of CBB’s Sales and Service Strategies.
• Develops materials, such as articles, presentations, and distribution lists for launches, campaigns and other product and service marketing initiatives.
• Streamline communication by writing, distributing, and coordinating internal newsletters and targeted communications.
• Collaborate with various internal stakeholders to efficiently and accurately translate project needs into functional design and to ensure creative is in alignment with brand standards.
• Develop tactical plans for quarterly campaigns focusing on a simple set of behaviors, routines and tools.
• Maintain a strong connection to ongoing execution in the field, be proactive to needs and opportunities by developing a structured execution plan for all deliverables within demanding time constraints.
• Inspects materials for quality, completeness, accuracy and alignment with established brand standards and internal policies.
• Tracks effectiveness of communications programs and makes recommendations for improvement.
• Ensures adherence to brand standards and internal policies.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Microsoft Office suite proficiency preferred (PowerPoint, Word, Excel, etc.)

Education:

Bachelor's Degree or equivalent work experience: Communications, Marketing, Public Relations, Journalism or a equivalent field. Req

Work Experience:

• 5+ Years Communications Development Required
• 5+ Years Experience of CMS systems such as Wordpress and Drupal, Photoshop, InDesign and video editing is required. Required
• 5 years of Consumer Banking Experience preferred

Skills and Abilities:

• Demonstrated ability to apply a wide variety of communication techniques to deliver constructive feedback to subordinates, peers, and management
• Ability to create effective messaging for specific audiences, and consolidate contributions and feedback from multiple sources
• Demonstrated ability to allow objective judgment and discretion as necessary
• Ability to manage multiple projects simultaneously and meet time line constraints/deadlines
• Flexibility to manage changing requirements and short timelines
• Ability to multi-task and possesses excellent prioritization skills
• Demonstrated ability to apply conflict resolution techniques to successfully overcome differing viewpoints
• Ability to work independently and as part of a team, self-motivated, adaptable, and possessing a positive attitude
• Demonstrated excellent written/oral communications, research and proofreading skills
• Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
• Self-motivated, good organizational and interpersonal skills, and detail-oriented individual who can prioritize tasks and meet deadlines
• Strong project management skills with exceptional attention to detail

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

$71,250.00 USD

$115,000.00 USD

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.