Assoc. Dir, Program Success Manager

Job Description

The Program Success Manager is responsible for enabling the successful measurement, tracking, reporting and communicating the value across DHH programs by ensuring strong alignment between ways of working, value management frameworks, and executive decision-making. This role operates externally to program teams and partners closely with senior leadership, sponsors, business leaders, and key partners to drive transparency, integration, and impact.

Key Responsibilities

Enterprise Value Alignment & Governance

• Ensure strong connection between DHH Ways of Working (WoW) and BIT value management practices, pulling through the enterprise and BIT value frameworks to top programs.

• Escalate issues to the S&VM lead and appropriate governance committees when there are cross-program impact or high‑impact blockers requiring leadership attention.

• Monitor progress of key programs owned by multiple teams, using governance forums and data to identify risks, dependencies, and bottlenecks early.

Program Integration & Insights

• Establish common standards for planning, funding, prioritization, and performance management across.

• Define and track value cases and benefits realization; ensure that accountable owners in each function commit to and deliver against agreed targets.

• Ensure integrated reporting across all top programs, synthesizing insights and framing them for discussion and decision-making with senior leadership teams and governance bodies.

• Identify trends, risks, and opportunities across programs and elevate insights that inform enterprise‑level prioritization and action.

Continuous Improvement & Operating Model Enablement

• Identify process improvements and operating model enhancements that further enable value delivery across priority programs.

• Act as a catalyst for improving how programs execute, measure, and communicate value at scale.

Executive Narrative & Communication

• Help craft compelling narratives for top programs that support and reinforce the broader DHH value story.

• Identify and execute socialization and marketing initiatives that recognize and highlight the collective value delivered by top programs.

Stakeholder & Partner Engagement

• Enable and support engagements with key IT, operational, and business partners to ensure the successful delivery of S&VM outcomes and deliverables.

• Serve as a trusted connector between program teams, enterprise stakeholders, and leadership forums.

People Leadership & Team Enablement

• Lead, coach, and develop Program Success Leads to ensure consistent execution of value management practices across programs.

• Set clear expectations, performance objectives, and development plans for direct reports aligned to enterprise priorities.

• Ensure consistency, quality, and integration of outputs produced by Program Success Leads across the program portfolio.

• Foster a culture of collaboration, continuous improvement, and enterprise thinking within the Program Success team.

Required Qualifications

• Bachelor’s degree (B.S.) required

• 5+ years of relevant work experience, including experience leading or overseeing complex, enterprise‑level programs or portfolios

• Prior experience managing and developing direct reports, preferably in a matrixed or enterprise environment

• Strong understanding of enterprise value management, governance, and operating models

• Demonstrated ability to synthesize complex information into concise, executive‑ready insights and narratives

• Proven stakeholder management and cross‑functional collaboration skills

• Ability to operate effectively with senior leadership visibility and governance engagement

Preferred Qualifications

• Master’s degree preferred

• Experience leading teams that support multiple programs or portfolios simultaneously

• Prior exposure to enterprise governance forums, executive steering committees, or value review boards

• Background in enterprise transformation, portfolio management, value realization, or operating model change

• Familiarity with value management frameworks, OKRs, benefits realization, or performance measurement methodologies

• Experience partnering closely with IT, business, and operational leaders in large, complex organizations

• Demonstrated change leadership and ability to influence outcomes without direct authority

Core Competencies

• Enterprise thinking and systems perspective

• Executive communication and influence

• Analytical synthesis and insight generation

• Governance and escalation judgment

• Continuous improvement mindset

Success Measures

• Clear alignment of top programs to enterprise value frameworks

• Timely identification and escalation of cross‑program risks and blockers

• High‑quality, integrated reporting used in executive decision‑making

• Strong leadership confidence in program‑level value narratives

Required Skills:

Preferred Skills:

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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