Assistant Director of Admission Operations

Located in Boston’s historic Fenway area, Simmons University has a strong tradition of empowering women and challenging traditional gender roles. Simmons was founded for equality 125 years ago as one of the first higher education institutions dedicated to helping women become leaders. Today, our university continues to grow and evolve and now offers Boston’s only women’s undergraduate program and graduate programs open to all. 

You’re joining our community at an especially exciting time as we continue to innovate for the future. Simmons recently launched a six-school academic structure that leverages our expert faculty and longstanding expertise in professions that make our communities stronger. In addition, we continue to highlight our high-value education proposition that is delivering greater ROI to students and putting them on the fast track to career growth and success. You’ll find that people who work here truly believe in our mission of preparing students to become social justice-oriented leaders who excel in their professions and their communities. This commitment and pride make for a dynamic workplace.

As a university that values diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

JOB SUMMARY

The Assistant Director, Graduate and Undergraduate Admission Operations, plays a crucial role in the smooth and efficient processing of admission applications for several key programs. This role manages the application processing, credential matching and data workflow across the undergraduate online program and graduate health science programs. Reporting to the Director of Enrollment Operations, this role collaborates with multiple admission, and academic program teams to support the full applicant lifecycle and ensure accurate transfer of data across student systems. 50% of this role focuses on graduate health science programs, including detailed transcript audits, GPA calculations, and review of program prerequisites. Another 30% of this position supports applications for the online undergraduate degree completion program. The final 20% is focused on data entry, data audits, and systems maintenance within the admission customer relationship management (CRM) system. 

The ideal candidate for this role has meticulous attention to detail, is comfortable learning new technologies, and can successfully work alongside multiple teams in a complex enrollment environment. As part of a high-functioning operations team, the incumbent will contribute to the team’s overall success by supporting day-to-day processes, participating in occasional undergraduate admission events, and contributing to ongoing operations projects.

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Undergraduate Admission Operations (30%)

• Lead the application processing and credential management workflows for undergraduate online applicants.
• Support application processing for first-year and transfer populations during peak application periods. 
• Collaborate closely with the undergraduate online admission counseling team to resolve applicant inquiries, troubleshoot technical application issues, document procedures, and suggest improvements to create greater efficiency. 
• Support undergraduate on-campus events in collaboration with recruitment staff.

2. Graduate Admission Operations (50%)

• Process applications and supporting credentials for graduate health science programs  ensuring accurate credential matching and completion tracking.
• Perform cumulative and pre-requisite GPA calculations and audit transcripts for completion of required prerequisites.
• Support applicants through the full enrollment lifecycle by responding to questions regarding the admission and enrollment procedures. 
• Audit transcripts of enrolled students for completion of required pre-requisites.
• Partner with the admission team and academic faculty to coordinate annual updates and system configurations for Centralized Application Service (CAS) applications.

3. Data Management, Audits, & Cleanup (15%)

• Conduct detailed daily audits of applicant and inquiry records to ensure data integrity across the admission CRM and several student management systems.
• Collaborate with the Director of Enrollment Operations and Slate Administrator to analyze complex system processes, identify data discrepancies, and recommend process improvements.

4. Operations Team member (5%)

• Engage as an active, collaborative team member in weekly Operations meetings, contributing insights to drive continuous process improvements and operational efficiency.
• Contribute to ongoing operations projects and annual cycle preparation.
• Other duties as assigned. 

REQUIRED QUALIFICATIONS

• Bachelor's degree required;
• Proficiency with Google suite of office software
• Demonstrated technical comfort and hands-on experience using a higher education CRM (or similar);
• Customer service experience in admission and operations preferred;

PREFERRED QUALIFICATIONS

• 1-3 years admissions or operations experience, preferred in a non-profit college or university;
• Proven track record of successful collaboration with individuals in partner offices/business units, as well as ability to work independently;
• Strong time management and problem-solving skills, including ability to adapt in new and rapidly changing situations;
• Proven ability to work collaboratively across units with urgency, sensitivity, and responsiveness to the needs of diverse constituencies 

COMPETENCIES

• Technical Proficiency: Strong comfort navigating and managing complex software platforms, CRMs (Slate), and educational technology tools (e.g., Zoom);
• Collaboration & Communication: Proven ability to build effective relationships and communicate clearly, positively, and persuasively across diverse interdepartmental teams and external constituencies;
• Attention to Detail: Meticulous focus on accuracy when evaluating transcripts, calculating GPAs, and auditing data across multiple student systems;
• Commitment to inclusive excellence;

WORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS

• Typical office environment
• This role is eligible for a hybrid flexible work arrangement - with some work on campus and some remote work. (on campus 3 days per week)
• Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.

In accordance with applicable pay transparency laws effective October 29, 2025, Simmons University is committed to pay equity, transparency and clear communication throughout the hiring process. The hourly or annual salary range for this position is:

This is a benefits-eligible position.

Actual compensation will be based on factors such as experience, education, skills, equity, and external market benchmarks that help guide compensation decisions. Our compensation philosophy is centered around a comprehensive package that includes pay, health benefits, and retirement savings offerings that can be seen here, as well as work-life balance initiatives such as flexible hours and remote work opportunities. We are committed to offering a package that empowers individuals to thrive in their roles, contribute meaningfully, and lead with confidence.

Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual’s community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.