Assistant Director of Accessibility and Learning Support

Description

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship. Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types: 1) certificate and degree seekers, 2) continuing education enrollees, and 3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have soared 16% year over year. 

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work. 

Position Summary:

The Assistant Director of Accessibility and Learning Support provides strategic leadership and daily oversight for disability support services, learning center operations, and academic coaching at Benjamin Franklin Cummings Institute of Technology. Reporting to the Associate Dean of Student Affairs, this role serves as an innovative advocate for student success, ensuring regulatory compliance under ADA/Section 504, managing comprehensive professional tutoring services, and maintaining a dedicated coaching caseload to drive retention and graduation outcomes. The Assistant Director collaborates closely with Student Affairs, Academic Affairs, Enrollment Management, faculty, and campus leadership to foster an accessible and inclusive learning environment.

Essential Functions and Responsibilities:

The following duties are representative of the work performed in this position. Other duties may be assigned based on organizational needs.

Accessibility Services & Legal Compliance:

• Accept and review disability documentation submitted to determine student eligibility for accommodations and make recommendations of reasonable accommodations for student diagnosis.
• Working with student and faculty, put appropriate, reasonable accommodations in place for the classroom.
• Ensure Franklin Cummings Tech’s academic instruction follows ADA (Americans with Disabilities Act) law and guidance via use of accommodations & teaching recommendations that support student learning.
• Maintain records of student disclosures of disability and accommodation requests.
• Investigate, pilot, and adopt practices and policies that provide and/or improve upon timely reasonable accommodations.
• Lead the strategic vision, daily operations, and continuous evaluation of accessibility services across the institution.
• Serve as the primary liaison and point of escalation for campus accessibility compliance, working collaboratively with campus leadership, legal, and facilities regarding physical and technological accessibility.

Inclusive Pedagogy & Assistive Technology:

• Knowledge of and familiarity with various assistive and adaptive technologies to support student learning.
• Develop and facilitate professional development workshops and training for faculty and staff on Universal Design for Learning (UDL), accessibility compliance, and inclusive pedagogy.
• Manage and optimize campus-wide implementation of assistive technologies and adaptive software, ensuring equitable access to digital and online learning environments.
• Learning Support & Tutoring Operations Management
• Leads faculty recruitment and maintenance of records for both in-person and online tutoring in the Kraft Center for Student Success.
• Manage, schedule, and evaluate daily operations of in-person and online tutoring services to ensure subject coverage and quality learning support across all academic disciplines.
• Recruit, hire, train, and supervise student peer tutors, professional tutors, and embedded academic support staff.
• Oversee data collection, tracking, and reporting on accessibility service usage, tutoring center utilization, accommodation compliance, and learning support efficacy to drive institutional retention strategies.

Success Coaching & Institutional Engagement:

• Work as a hands-on advisor, mentor, and coach to a cohort of students.
• Serve as an Academic and Career Success Coach, maintaining an assigned student caseload to provide proactive mentoring, advising, holistic academic support, and goal setting.
• Serve on institutional committees, including the institution’s CARE committee, and participate in institutional activities as required.

Requirements

Required Qualifications:

• Bachelor's Degree in Special Education, Higher Education Administration, Counseling, Social Work, or a related field.
• Three to five years of progressive experience in disability support services, success coaching, tutoring center management, or student support in a post-secondary environment.
• Note: Equivalent combinations of education and experience may be considered.

Required Knowledge, Skills, and Abilities:

• Understanding of and experience working with students with documented learning disabilities, including familiarity with federal non-discriminatory mandates of Section 504 of the Rehabilitation Act and the Americans with Disabilities Act and its amendments.
• Knowledge of and familiarity with various assistive and adaptive technologies
• Ability to work with sensitive issues and confidential records and materials in a professional manner.
• Experience working with and a demonstrated sensitivity to understanding the needs and concerns of a diverse urban student population, many of whom are first-generation college students.
• Excellent oral and written communication skills and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships.
• Self-motivated, leadership, and teamwork skills with the ability to work independently, manage, prioritize, and accomplish multiple tasks/projects simultaneously.
• Knowledge of Microsoft Office, student information, customer relationship management, and early alert systems such as Canvas, Signal Vine, and Jenzabar.

Preferred Qualifications:

• Master's degree in Special Education, Higher Education Leadership/Administration, or a related field.
• Three to five years of administrative or leadership experience managing disability support services, academic advising/coaching caseloads, and tutoring/learning center operations.
• Demonstrated experience creating, evaluating, or running reasonable accommodation programs, tutoring frameworks, and assistive technology initiatives in a higher education setting.

Supervisory Responsibilities:

This position directly manages learning support operations, including hiring, training, scheduling, and supervising professional tutors in the Kraft Center for Student Success, as well as leading faculty recruitment and record management for academic support programs.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods while performing administrative duties, meeting with students, and supporting campus programs and initiatives.
• Ability to move throughout campus and event spaces to support student engagement activities, workshops, orientations, and community-building events.
• Ability to occasionally lift and transport program materials and event supplies up to 25 pounds.
• This position operates primarily in a professional office environment. The College is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state law.
• The role requires frequent engagement across campus facilities, including offices, classrooms, meeting spaces, and event locations, to support student programs and initiatives.

Work Environment:

• Ability to operate standard office equipment and technology, including computers, phones, and audiovisual equipment.
• The position involves a dynamic environment with frequent collaboration, student interaction, event coordination, and the ability to manage multiple priorities.
• Occasional evening and weekend work may be required to support student engagement programs, campus events, and orientations.
• This position operates primarily in a professional office environment within an urban campus setting. The College is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state law.

Employee Expectations:

All employees are expected to support the college’s student-centered mission, contribute to institutional growth and innovation, and collaborate across departments to improve student recruitment, retention, graduation, and career placement outcomes.

Our college is an in-person institution. Campus presence is the default expectation for all employees. In-person presence remains the expectation and the standard for all staff. Flex arrangements are a discretionary privilege, not a right, and may be modified or discontinued if it is determined that flex arrangements are diminishing service quality, team cohesion, or responsiveness to students, external partners, and colleagues. The student experience and fidelity of institutional operations take priority over individual schedule preferences.

The salary for this position is $60,000-$68,000 (DOE).

Please note: Franklin Cummings Tech is not able to provide visa sponsorship for this position now or in the future. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship to be considered for this position at Franklin Cummings Tech.

Franklin Cummings Tech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.