The Analyst Operations role requires strong analytical, problem-solving, and communication skills to handle US Life/Annuity transaction processes and meet SLAs.
Roles and Responsibilities:
Requirements/Qualifications:
Preferred Skillsets:
- Excellent interpersonal, problem-solving, and analytical skills
- Well-organized and detail-oriented
- Analytical thinker
- Ability to meet process SLAs (TAT & Quality)
- Responsible to comprehend, and having good customer service attitude to clarify articulate the resolution
- Transaction process for US Life/Annuity processes
- Good time management and organizational skill
Requirements/Qualifications:
- Bachelor's degree (Non - Technical)
- 0 to 1 year of experience in Operations
- Excellent verbal and written communication skill
- Must be details and solutions oriented
- Ability to work under pressure
- Strong computer proficiency
- Typing speed should be 30 WPM
- Flexible for night shifts
Preferred Skillsets:
- US Life Insurance and Annuity awareness
- Proficiency in MS Office
Top Skills
MS Office
Similar Jobs at MassMutual India
Big Data • Fintech • Information Technology • Insurance • Financial Services
The Associate-Technical Writer creates and updates content, documents procedures, collaborates with project teams, and meets with subject matter experts to gather content requirements.
Top Skills:
Acrobat ProAdobe IndesignHTML
Big Data • Fintech • Information Technology • Insurance • Financial Services
The role involves assisting in enhancing digital experiences at worksite locations, contributing to customer engagement strategies and supporting team initiatives.
Big Data • Fintech • Information Technology • Insurance • Financial Services
The role involves mobile automation testing, understanding business requirements, and communicating effectively while working in an Agile environment.
Top Skills:
Agile DevelopmentApi TestingGitlabJenkinsJIRALambdatestMobile Automation TestingRubySQLVersion ControlZephyr
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
