Americas Head of Fund Accounting and Administration

Position summary

The Americas Head of Fund Accounting & Administration is the senior executive responsible for the strategy, product management, product development, commercial positioning, risk management, and transformation for the organizations business across the Americas.

The role has end-to-end ownership of the Fund Accounting and Administration product suite in the region, including defining product strategy and roadmap, developing new capabilities, directing technology investment, and ensuring products remain competitive and responsive to evolving client, market, and regulatory requirements.

The Americas Head works across Product, Operations, Technology, Sales, Relationship Management, Risk, Compliance, and Finance to translate market and client needs into scalable solutions that generate sustainable revenue growth while maintaining strong operational and control standards.

Responsibilities

• Maintain end-to-end accountability for the Fund Accounting and Administration product portfolio for the region throughout the product lifecycle.
• Establish product priorities based on client demand, market trends, competitive positioning, regulatory developments, technology opportunities, and financial returns.
• Maintain a comprehensive understanding of the competitive landscape and identify opportunities to strengthen the firm's market position.
• Establish product governance, including prioritization, investment decisions, performance measurement, and lifecycle management.
• Evaluate existing products and capabilities to determine where the firm should invest, enhance, standardize, consolidate, partner, or exit.
• Lead the development and commercialization of new Fund Accounting and Administration capabilities from concept through implementation and market launch.
• Translate client requirements and market opportunities into clear product requirements and development priorities.
• Identify opportunities to leverage AI, automation, advanced analytics, APIs, cloud technologies, and data solutions to enhance the product offering.
• Oversee the integration of Artificial Intelligence (AI) and advanced data analytics to optimize fund accounting processes, enhance predictive capabilities, and drive data-driven decision-making.
• Ensure new products are scalable, operationally sustainable, appropriately controlled, and commercially viable.
• Ensure the alignment of regional commercial strategy with the broader global business working in partnership with Sales and Relationship Management.
• Support revenue growth through new products, expanded capabilities, new client segments, and penetration of existing client relationships.
• Serve as executive product sponsor for strategic clients and major new-business opportunities in the region.
• Engage directly with clients to understand emerging requirements, identify unmet needs, and shape the future product roadmap.
• Provide product leadership for RFPs, major sales opportunities, client presentations, and strategic relationship reviews.
• Partner with Finance and Sales on pricing strategy, product economics, investment decisions, and profitability.
• Drive increased automation, straight-through processing, workflow management, exception-based processing, and data standardization.
• Ensure technology investment is aligned with client priorities, commercial opportunities, operational requirements, and measurable business outcomes.
• Ensure new product development incorporates appropriate operational, regulatory, legal, compliance, technology, and information-security assessments.
• Maintain appropriate oversight of outsourced and third-party components of the service offering.
• Build and lead a high-performing organization with strong product, industry, technology, commercial, and operational expertise.
• Develop senior leadership talent and succession plans for critical positions.
• Create a culture focused on clients, innovation, disciplined execution, risk management, and commercial performance.
• Represent Fund Accounting and Administration on senior business, investment, product, and governance committees.

Qualifications

• Extensive (12+ years) senior leadership experience in fund services, securities services, asset servicing, asset management, or related financial services.
• Deep expertise in Fund Accounting and Administration combined with demonstrated product-management and product-development experience.
• Strong understanding of the global asset-management industry, investment products, regulatory environment, and competitive landscape.
• Demonstrated ability to develop product strategies and translate them into commercially successful solutions.
• Experience developing business cases and prioritizing significant technology and product investments.
• Proven ability to lead complex, cross-functional product-development and transformation programs.
• Strong commercial acumen with experience supporting sales, pricing, client strategy, and revenue growth.
• Demonstrated ability to influence senior executives, clients, technology leaders, operations teams, and control functions within a complex global organization.
• Exceptional communication & presentation skills
• Outcome oriented, with a successful track record of delivering excellence for clients
• Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations.
• Promotes teamwork and builds strong relationships within and across global teams
• Drive a positive Voice of the Employee (VOE) rating each year - lead by example
• Demonstrated proficiency in Artificial Intelligence (AI) and machine learning concepts, with practical experience in leveraging data analytics tools and methodologies to solve complex business challenges within a financial services context.

Education

• Bachelor's degree/University degree or equivalent experience
• Qualified Accountant or advanced degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.