AI Solutions Architect Lead

Today thousands of leading brands and agencies use AirOps to win the battle for attention with content that both humans and agents love.

We’re building the platform and profession that will empower a million marketers to become modern leaders — not spectators — as AI reshapes how brands reach their audiences.

We’re backed by awesome investors, including Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, and Alt Capital, and we’re building a world-class team with in-person hubs in San Francisco, New York, and Montevideo, Uruguay.

• Build AI growth workflows using AirOps for strategic enterprise customers while establishing scalable best practices and templates that can be leveraged across the team

• Recruit, hire, onboard, and coach a team of AI Solutions Architects, evolving our services delivery playbook and resourcing model

• Own customer success metrics and expansion revenue targets across your team's accounts; analyze trends and report insights to the Executive team

• Partner with Growth, Marketing, Sales, and Product teams to influence roadmap and build strategic workflows aligned to customer needs and market opportunities

• Drive executive relationships with key accounts through QBRs, architectural reviews, and strategic planning on complex implementations

• 4+ years experience in Solutions Engineering, Technical Account Management, Product, or similar technical leadership role at a high-growth B2B SaaS startup; we 💚 former (or future aspiring) founders

• Deep experience with LLMs and AI techniques, including prompt engineering and production deployments, plus expert-level workflow automation (Zapier, etc.)

• Strong analytical skills with experience using data to inform decisions and excellent project management skills using tools like Linear, Airtable, and Asana

• Superb written and verbal communication skills with proven ability to influence cross-functional stakeholders and executive customers

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Generous parental leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!