Cresta Logo

Cresta

AI Deployment Manager

Reposted 24 Days Ago
Remote
Hiring Remotely in United States
Mid level
Remote
Hiring Remotely in United States
Mid level
The AI Deployment Manager will lead customer AI implementations, ensuring successful deployments that deliver measurable business outcomes. Responsibilities include project management, customer engagement, and collaboration with internal teams.
The summary above was generated by AI

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.


About the Role:

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.

What Success Looks Like:

  • Customers launch AI solutions that actually get used—and drive real business outcomes
  • Deployments run smoothly, on time, and against clearly defined success metrics
  • Customers leave deployment confident, excited, and ready to scale
  • Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
  • You consistently turn complexity into forward progress

Qualifications We Value:

  • Experience leading technical or AI-driven SaaS implementations
  • Strong project management skills paired with a consultative, customer-first mindset
  • Comfort working with technical concepts, data, and analytics
  • Ability to translate complex technology into clear, actionable plans
  • Bias toward execution, outcomes, and ownership
  • Thrives in fast-paced, high-growth environments

Why You’ll Love This Role:

  • You’ll own some of the most visible and impactful work at Cresta
  • You’ll work hands-on with cutting-edge AI used by leading enterprises
  • You’ll partner deeply with customers and see the impact of your work firsthand
  • You’ll collaborate with world-class teams across product, engineering, and GTM
  • You’ll help define what “great AI deployment” looks like at scale

Perks & Benefits:

  • Medical, dental, and vision plans designed to support you and your family
  • Paid parental leave
  • Monthly Health & Wellness allowance
  • Work-from-home office stipend
  • Lunch reimbursement for in-office employees
  • Flexible PTO

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $120,000 - $175,000 + Bonus + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected] 

Similar Jobs

12 Days Ago
In-Office or Remote
Senior level
Senior level
Artificial Intelligence • eCommerce • Conversational AI
As a Deployment Manager, you'll oversee AI agent implementations, manage complex customer deployments, maintain stakeholder alignment, and ensure successful automation performance.
Top Skills: Ai ToolsGorgiasSlackZendesk
50 Minutes Ago
Remote or Hybrid
65K-75K Annually
Junior
65K-75K Annually
Junior
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Archive Management Coordinator manages asset tracking across systems, conducts research on physical and digital assets, evaluates invoices, and collaborates with stakeholders on archival standards.
Top Skills: AsperaFilemaker ProFtpGoogle DocsMicrosoft Office SuiteXytech
50 Minutes Ago
Remote or Hybrid
70K-90K Annually
Senior level
70K-90K Annually
Senior level
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Executive Assistant provides comprehensive administrative support to executives, managing schedules, coordinating meetings, handling expenses, and ensuring smooth operations for the technical team.
Top Skills: ExcelMS OfficeOutlookPowerPointTeamsWord

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account