Join the Managed Services team to build and operate production AI applications that improve how InterSystems solutions are deployed, patched, upgraded, migrated, and supported across AWS, Google Cloud, Azure, and on-premises environments.
This role is for an engineer who applies agentic AI, LLM-powered tooling, and modern software practices to operational challenges—eliminating manual toil, preventing errors, improving deployment quality, and validating upgrades and migrations. This role requires strong software engineering fundamentals and hands-on experience operating AI applications in production—not solely prompt engineering, prototypes, or demonstrations. You'll collaborate across teams to turn prototypes into secure, reliable production solutions for healthcare and other regulated environments.
Success in this role is measured by reducing manual operational effort, improving deployment quality, accelerating migrations, and increasing service reliability through the practical application of AI.
Key Responsibilities
- Build AI-powered automation for deployments, patching, upgrades, migrations, and operational workflows across cloud and on-premises environments.
- Build production validation harnesses for deployments and migrations, including automated testing, configuration drift and anomaly detection, and post-deployment checks against real systems.
- Apply LLMs, retrieval-augmented generation (RAG), agentic AI frameworks, and related technologies to create tools that improve operational efficiency and deployment reliability.
- Design and build AI solutions with security, data privacy, reliability, and safety as first-class requirements, reflecting the sensitivity of healthcare and other regulated customer environments.
- Define pre-production evaluation criteria for AI solution accuracy, safety, reliability, and operational effectiveness.
- Design monitoring and observability mechanisms for AI-enabled solutions, including performance, reliability, operational impact, and cost visibility.
- Evaluate and integrate AI-assisted development tools, agent platforms, and automation technologies into CI/CD, testing, and operational workflows.
- Build internal tooling initiatives that demonstrate measurable reductions in manual operational work and can be matured into supportable production solutions.
- Partner with cross-functional teams to integrate AI-driven practices into production workflows and drive adoption.
- Stay current with emerging AI technologies and identify practical opportunities to apply them to Managed Services operations.
Required Qualifications
- 8+ years of professional software engineering experience building, deploying, and supporting production systems, with strong Python skills and working knowledge of technologies such as Bash, ObjectScript, Go, Java, or similar languages.
- Demonstrated experience designing, deploying, and supporting production AI applications beyond coursework, hackathons, personal projects, prototypes, or demonstrations.
- Hands-on experience applying LLMs and AI technologies to real engineering or operational problems, including APIs, agent frameworks, retrieval-augmented generation (RAG), vector databases, guardrails, memory systems, evaluation frameworks, and model monitoring.
- Experience delivering measurable business or operational outcomes through AI, such as reducing manual effort, improving accuracy, accelerating delivery, or increasing service reliability.
- Experience building reliable production validation, testing, automation, or operational frameworks with error handling, reporting, and maintainable integration with real systems.
- Experience supporting production deployments, upgrades, migrations, patching, monitoring, incident response, reliability, or cloud operations across AWS, Google Cloud, Azure, and on-premises environments. Docker, Kubernetes, CI/CD, and Infrastructure-as-Code experience with Terraform, CloudFormation, Pulumi, or similar tools is required.
- Strong understanding of security, data privacy, and software engineering best practices, with the judgment to apply them when building AI-enabled solutions for sensitive and regulated environments such as healthcare.
- Strong communication and problem-solving skills, with the ability to translate operational challenges into scalable automation. Candidates should be prepared to discuss their contribution to a production AI application, including its architecture, evaluation, security controls, support model, and measurable outcomes.
Preferred Qualifications
- Background in cloud migrations, patch management, release automation, or platform modernization.
- Experience integrating commercial or open-source foundation models into production AI applications.
- Open-source contributions in AI, cloud, automation, or software engineering.
- Experience in regulated industries, including healthcare, life sciences, financial services, or government.
- Familiarity with AI-assisted development tools such as GitHub Copilot, Claude Code, Cursor, Tabnine, Replit, or equivalents.
Key Regional Benefits
- Comprehensive medical, dental, and vision insurance
- Disability and life insurance
- 401(k) profit-sharing contribution
- Generous paid time off and paid holidays
- Paid parental leave
- Tuition reimbursement for continued learning and professional development
- Company-sponsored outings and employee events
- Cafeteria stipend
- Convenient onsite gym
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
InterSystems Boston, Massachusetts, USA Office
InterSystems Boston, USA Office
InterSystems’ Boston headquarters at One Congress offer world-class amenities, seamless transit access, and a vibrant downtown setting—steps from Quincy Market, Faneuil Hall, and the North End—providing an inspiring hub for innovation and growth.
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