Advanced Specialist, Content Producer

Advanced Specialist, Content Producer

Position Summary
The Advanced Specialist, Content Producer provides leadership and oversight for the end-to-end development of Certiport certifications and related assessment products, from initiation through release, maintenance, and retirement. This role manages the item development process for large-scale test development projects. The Advanced Specialist, Content Producer partners with psychometricians, technical teams, and other departments to to create industry-recognized certifications, and serves as a trusted, professional representative of the Content Development department to internal and external stakeholders.

Key Responsibilities

Content Development and Quality Assurance

• Direct the creation, review, and evaluation of exam content to ensure accuracy, consistency, and alignment with exam blueprints and industry standards, so that exams are valid, reliable, secure, and legally defensible
• Manage item banks and test form assembly, and ensure the accuracy and quality of forms before publication
• Ensure that exam content is reviewed for accessibility, fairness, sensitivity, and potential bias
• Partner with psychometricians to analyze item and exam performance, and use the findings to drive item updates, post-beta rework, and ongoing improvement
• Oversee the localization of products, ensuring terminology accuracy and global validity
• Plan and manage the maintenance, updating, and retirement of existing content and products
• Perform other duties as assigned

Project, Workshop, and Risk Management

• Plan, resource, and facilitate item training, Job Task Analysis (JTA) workshops, content development workshops, technical reviews, standard-setting meetings, and other stakeholder meetings
• Adhere to overall schedules for multiple concurrent projects, and ensure that deadlines are set and met
• Identify risks to scope, schedule, quality, and budget; implement mitigation plans; and escalate issues as appropriate

Process Improvement

• Develop, maintain, and enforce policy and procedure documents for product development, content development, and localization
• Conduct periodic process reviews to refine content development processes and increase automation of tasks and tools
• Evaluate emerging technologies, including AI-assisted item development, and recommend adoption where they improve efficiency without compromising quality
• Lead process improvements and represent the team in cross-functional discussions

Leadership and SME/Contractor Management

• Recruit, screen, onboard, and manage SMEs and contractors, defining expectations, deliverables, and time commitments
• Train and mentor team members, SMEs, and contractors on exam development processes and industry standards, and build team expertise by documenting and sharing knowledge
• Promote consistent application of assessment development standards, processes, and best practices across the team

Client and Cross-Departmental Collaboration

• Serve as the liaison between Content Development and other departments, maintaining current knowledge of their work as it relates to content, and developing policies for the exchange of information and resources
• Serve as a professional point of contact for clients by acknowledging requests promptly, following through on commitments, tailoring communication to the audience, and building long-term trust through preparation and consistency
• Prepare and deliver reports and presentations on project status and product performance to leadership and clients

Qualifications

• Bachelor’s degree in English, Education, Information Technology, Instructional Design, or equivalent; advanced degree preferred
• 5+ years of professional test or assessment development experience, including managing large-scale projects with multiple concurrent deliverables
• 2+ years of experience leading or supervising staff or contractors
• 2+ years of experience collaborating directly with external partners or clients, including managing expectations, communicating project status, and resolving issues
• Working knowledge of psychometric concepts (such as item statistics, standard setting, validity, reliability) and certification industry standards, including accreditation and legal defensibility requirements
• Expert knowledge of Microsoft Office products
• Strong knowledge of web applications and a high degree of technical literacy, including digital graphics tools
• Experience piloting and implementing AI or automation in assessment workflows, with measurable results
• Experience designing or overhauling content development processes
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively with executives, clients, and technical audiences

Preferred Qualifications:

• End-to-end ownership of multiple certification program portfolios
• Teaching experience
• Experience setting department standards, such as style guides, item-writing guidelines, and security protocols, and getting them adopted
• Agile methodology experience
• IC3 Digital Literacy certifications
• Microsoft Word, Excel, and PowerPoint certifications

Professional Competencies
The Advanced Specialist, Content Producer is expected to consistently demonstrate the following:

• Take ownership of outcomes, responding to setbacks with solutions rather than blame, and measure success by team results and growth rather than personal output
• Consider the impact of decisions on other departments, clients, and the company, and present options and a recommendation when raising problems
• Embrace change and continuous improvement, raise disagreement constructively, and fully support final decisions
• Meet commitments, prepare thoroughly, and notify stakeholders early when deadlines or deliverables are at risk
• Maintain composure and respectful conduct under pressure, and communicate clearly and courteously, without sarcasm, gossip, or negativity
• Balance competing priorities, anticipate risks before they escalate, and exercise sound judgment on when to decide, seek input, or escalate
• Model accountability, professionalism, and emotional intelligence in all interactions