.jpg){kind=logo}
The Program Assistant provides administrative support for scheduling, issue resolution, work orders, and client/vendor file maintenance related to energy conservation programs.
Summary: The Energy Conservation Services (ECS) Program Assistant provides administrative support for client and vendor scheduling and issue resolution as it relates to the Appliance Management Program (AMP), Utility Weatherization, DOE Weatherization (WAP), and DOE Heating Repair/Replacement (HEARTWAP) programs. The Program Assistant will also be responsible to process work orders and maintain client and vendor files per stated requirements.
Why Work for SMOC?
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Respond to all department calls and direct to the appropriate person as needed.
- Provide client support and satisfaction and resolve outstanding client and agency/sub-agency issues.
- Gather and sort department incoming mail and process all outgoing mail.
- Provide primary scheduling activities for the Appliance Management Program (AMP); provide secondary scheduling support for WAP and HEARTWAP.
- Assist in the preparation of appliance work orders, their distribution to vendors, the creation/monitoring of tracking reports, and the maintenance of work order system and files.
- Support marketing/outreach activities for all single-family projects.
- Assist in the proper maintenance of all client and vendor files, staying in compliance with DOE regulations and agency requirements as needed.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
- Other duties as assigned.
Knowledge and Skill Requirements:
- High school diploma or equivalent
- Minimum years of related experience: 1 – 3 years preferred
- Knowledge of Microsoft Office and telephone protocol
- Duties require professional verbal and written communication skills, prior clerical experience preferred
- Ability to work well in a very high volume and productivity environment, ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele
- Valid MA driver’s license and insurance
Organizational Relationship:
- Directly reports to Administrative Manager, Energy Conservation Services
- Indirectly reports to Division Director, Energy Conservation & Loan Assistance Program
- Direct reports of this position are none
- Indirect reports of this position are none
Physical Requirement: Physical effort required to do the job: Mobility to use office machines, sitting, standing, ability to lift archive boxed filled with files.
Working Conditions: As part of the responsibilities of this position, the ECS Appliance Program Assistant, will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Monday through Friday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
South Middlesex Opportunity Council (SMOC) Framingham, Massachusetts, USA Office
7 Bishop St, Framingham, Massachusetts, United States, 01702 8366
Similar Jobs
Artificial Intelligence • Computer Vision • Hardware • Robotics • Transportation • Automation • Manufacturing
The Senior Robotics Engineer will develop and maintain localization algorithms, collaborate with teams, and utilize data for functionality proofing. This role requires strong communication skills and teamwork.
Top Skills:
C/C++Kalman FiltersLinuxNvidia JetsonParticle FiltersPythonSlam
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Lead end-to-end product development for IAM and RBAC features, define roadmaps, translate business needs into technical specs, set KPIs, ensure security and compliance, engage customers and stakeholders, and collaborate with engineering, design, and support to launch and iterate on identity and access products.
Top Skills:
2FaAgileCloud HostingIamOauthOpenid ConnectRbacSAMLScimSsoVirtualization
Cloud • Software
The Account Executive will manage the sales cycle from prospecting to deal closure, focusing on acquiring new customers and expanding existing accounts. Technical aptitude is vital for articulating product value and building relationships with network engineering professionals.
Top Skills:
Network AutomationNetwork EngineeringNetworkingOpen Source TechnologySaaS
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
