Accounts Receivable Specialist

What You’ll Do

• Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
• Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
• Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.

Qualifications

• Bachelor's Degree in Accounting, Finance or a related field
• 2+ years experience in a customer operations role
• Industry experience required
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
• Excellent written and verbal communication skills
• Maturity to work effectively in negotiation discussions with customer and sales reps
• Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
• Self-starter with ability to work independently and as a team
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
• Ability to handle a heavy workload and adaptability to work in fast paced environment

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get relocation assistance! If you are not local to the area, we offer relocation packages.