Senior Accounts Receivable Manager

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Seattle, WA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

The Senior Accounts Receivable Manager is a player/coach role and will leading the billings and collections teams. The position reports to the Senior Director of Revenue. This is a remote position and we’re considering candidates who live anywhere in the United States.

The base compensation range for this position for candidates in the SF Bay Area is: $111,000 - $167,000. For all other locations, the base compensation range is based on the primary work location of the candidate as our ranges are location specific. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skillset, years of experience, and depth of experience.

What you’ll be doing:

• Manage and oversee all AR processes, including invoicing, collections, cash application, and customer account reconciliations.
  
• Ensure accurate and timely billing aligned with SaaS subscription terms (monthly, quarterly, annually).
  
• Lead and execute the AR portion of the monthly close process, including reconciliations, journal entries, aging analyses, and reporting deliverables.
  
• Maintain and monitor the AR aging report; prioritize collections activities to drive reduction in Days Sales Outstanding (DSO).
  
• Manage customer invoicing and collection efforts for new products, SKUs, and pricing models, ensuring billing set-ups are accurate and scalable.
  
• Partner cross-functionally with Sales Operations, Product, and Finance teams to operationalize billing for new product launches and product catalog changes.
  
• Collaborate with the Finance Systems and IT teams to identify, implement, and optimize system enhancements that streamline AR processes and improve automation.
  
• Establish and enforce effective AR policies, procedures, and internal controls to optimize cash flow and compliance.
  
• Drive efficiencies by leveraging, building, and training offshore team members to support scalable AR operations.
  
• Collaborate with Sales, Customer Success, and Support teams to resolve billing disputes promptly and professionally.
  
• Address escalated accounts and support legal collections processes if necessary.
  
• Prepare and deliver weekly, monthly, and quarterly AR and collections reporting, including KPIs like DSO, delinquency rates, and cash forecasting.
  
• Participate in and lead continuous improvement initiatives in AR processes and operations.
  

What we’re looking for:

• Bachelor’s degree in Accounting, Finance, or a related field.
  
• Minimum of 7 years of AR management experience, ideally within a SaaS or subscription-based business.
  
• Strong understanding of SaaS billing models (MRR/ARR, usage-based billing, renewals).
  
• Hands-on experience supporting monthly financial close cycles and reconciling complex AR ledgers.
  
• Experience managing billing and invoicing for new products and SKU launches.
  
• Demonstrated success driving system improvements and workflow automation in AR processes.
  
• Proficient with accounting and CRM systems (e.g., NetSuite, Salesforce, Zuora, Stripe).
  
• Excellent organizational, analytical, and communication skills.
  
• Ability to thrive in a remote, collaborative, and dynamic environment.
  

• Self-motivated and confident operating in an autonomous environment
  
• Leadership skills with an ability and desire to manage an international (India) team to help execute the key responsibilities of your function
• Desire to mentor and coach your direct reports
  
• Tech-savvy mindset, with a focus on process optimization and automation.
  
• Strong customer service orientation and proactive problem-solving abilities.

Benefits:

We offer a comprehensive benefits package designed to support your health, well-being, and financial security. Our employees enjoy up to 100% paid premiums for Medical and Vision coverage, ensuring access to top-tier care for you and your loved ones. In addition, we provide a range of mental wellness resources, including access to Modern Health, to help support your emotional well-being. We believe in a healthy work-life harmony, which is why we offer a flexible PTO policy, 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving—and No Internal Meetings Fridays to give you uninterrupted time to focus on what matters most. For your financial future, we offer a competitive 401(k) plan, short-term and long-term disability coverage, life insurance, and other valuable benefits to ensure your financial peace of mind.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.