Account Resolution Representative

About this role:
Wells Fargo is seeking an Account Resolution Representative to support the Auto Division within Consumer Lending. Wells Fargo Auto has a long history of serving the dealer community, we are committed to personal service, strong dealer relationships, and providing a broad spectrum of credit solutions for your consumer customers. Imagine yourself working in a fast-paced call center where you will have the opportunity to provide outstanding service while making a difference in the lives of our customers! For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com .
In this role, you will:

• Perform moderately complex customer support tasks when evaluating customer situations to provide relevant solutions
• Proactively seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
• Support Account Resolution functional area as an experienced Account Resolution Representative by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
• Refer more complex issues to more experienced Account Resolution Representatives
• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Required Qualifications:

• 2+ years of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to follow policies, procedures, and regulations
• Ability to effectively listen and elicit information while exercising independent judgment to identify and resolve problems
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities in structured but flexible, adaptable and changing, call center environment
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to work effectively in a structured but flexible, adaptable and changing, call center environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to navigate multiple computer screens while working on the phone
• Strong analytical skills with high attention to detail and accuracy
• Call center, customer service, or collections experience in the financial or auto services industry
• Experience with Wells Fargo Auto servicing account management
• Exposure to Wells Fargo Auto servicing systems such as: CARS, ECMP (Enterprise Complaints Management Portal), and iTop

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

Schedule:

• Schedule: 11am - 8pm until November then switches to 12pm-9pm. Monday - Friday with alternating Saturdays (7am -3:30pm until November then switches to 8am - 4:30pm)
• Training Schedule: 8am-5pm for 6 - 8 weeks
• Ability to work additional hours as needed
• Must work on-site at the location posted

Location:
2501 S Price Rd
CHANDLER, AZ 85286
Posting End Date:
13 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.