Serve as a client point of contact for logistics accounts: build and maintain relationships, respond to inquiries, coordinate internal teams, monitor account activity, manage order updates and service requests, maintain accurate records, and identify opportunities to improve customer satisfaction and retention.
Company Description
At Park 6 Logistics, we are committed to delivering reliable logistics solutions through exceptional service, operational excellence, and a people-first approach. Our success is built on strong teamwork, professionalism, and creating positive experiences for both our clients and employees. We believe every team member plays an essential role in supporting our continued growth and delivering outstanding service
Job DescriptionPark 6 Logistics is seeking a professional and customer-focused Account Representative to join our growing team in Boston, MA. In this role, you will serve as a key point of contact for clients, helping maintain strong business relationships while ensuring their logistics needs are met with accuracy and efficiency.
This position is ideal for individuals who enjoy building connections, solving problems, and working in a fast-paced, team-oriented environment.
Responsibilities
- Build and maintain positive relationships with clients and business partners.
- Respond to customer inquiries in a professional and timely manner.
- Coordinate with internal teams to ensure smooth account management.
- Monitor account activity and assist with order updates and service requests.
- Maintain accurate customer records and documentation.
- Identify opportunities to improve customer satisfaction and retention.
- Provide exceptional service while representing the company's values and standards.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work effectively both independently and as part of a team.
- Professional attitude with attention to detail.
- Basic computer proficiency and willingness to learn new systems.
- Reliable, motivated, and eager to contribute to team success.
- Competitive salary ($47,000–$50,000 annually)
- Career growth opportunities
- Professional skills development
- Supportive and collaborative work environment
- Ongoing training and career advancement
- Stable, full-time employment
- Paid time off
- Health benefits (where applicable)
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