Senior Account Representative

Job Description:

The Student Accounts team is seeking a precise, detail-oriented, and autonomous Senior Account Representative. This role is responsible for the proper disposition, posting, and reconciliation of daily cash receipts for student tuition, residence hall fees, and auxiliary balances. You will ensure all incoming payments are processed efficiently, deposited promptly, and that weekly and ad-hoc student refunds are managed with rigorous analytical accuracy. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Payment Processing & Reconciliations:

• Cash Management: Post mailed student payments, ensure checks and money orders are promptly deposited to the bank, and manage credit card chargebacks or returned payments.
• Accounts Receivable Coordination: Coordinate physical check deliveries to Accounts Receivable, covering customer accounts, miscellaneous departmental billings, donations, and auxiliary income.
• Systems Integration: Execute daily data imports from third-party payment gateways (including ACI, Nelnet/Tuition Management Systems, and Flywire) into core institutional systems (Colleague, PowerCampus, and Workday).

Refund & Caseload Management:

• Refund Administration: Review, prepare, and process all undergraduate and graduate student refunds, including tuition adjustments, application fees, enrollment deposits, and federal Title IV disbursements.
• Data Stewardship: Manage complex financial workflows, including refund holds, leave-on-account designations, and the check void/reissue process. Maintain daily documentation and payment history records.
• Cross-Campus Liaison: Review and process corporate vendor invoices for third-party service providers. Manage an active Salesforce caseload and provide administrative payment support for global lines, including Berklee Online, Berklee NYC, and Berklee on the Road.

What You'll Bring

• Experience: Minimum of 3 years of progressive professional experience within a university student accounts office, higher education financial service division, or a closely related accounting framework. Previous college administration experience is highly preferred.
• Education: Bachelor’s degree or an equivalent combination of education and professional experience is required.
• Technical Skills: Direct exposure to higher education ERP systems (such as Workday, Colleague, PowerCampus, or Banner) and experience interpreting computer output is preferred. Specific knowledge of Workday Student Accounts is a major plus.
• Accounting & Banking Know-How: Strong foundational knowledge of accounting with experience interpreting financial entries and managing cash procedures. Complete understanding of banking protocols, including credit advice, wire transfers, and foreign exchange (FX).
• Core Competencies: Exceptional attention to detail, strong problem-solving skills, and the capacity to work accurately with minimal direct supervision. Strong interpersonal communication skills to guide students and parents through financial timelines with professional customer-service empathy under pressure.

Why Choose Berklee?

• Operational Impact: Anchor the critical financial infrastructure that allows global creative students to transition seamlessly through their academic lifecycles.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental packages, an institutional 403(b) retirement match, generous PTO, tuition assistance, and a paid winter break to rest and recharge.

Hiring Range: $49,000 to $66,000; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*