Account Rep

General Responsibility: 

Reports to assigned B2B Sales and Development Manager.   

• Targeted outreach using leads list, structured daily activities, and consistent cold calling designed to accelerate membership enrollment and drive Omnia’s sales growth.

• Focus is on new customer acquisition: Generates B2B bulk sales through new and Win Back customers in an assigned territory 

• Utilize company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers 

• Follows up on all leads to maximize selling efforts 

• Works directly with customers virtually or through visitations at Clubs 

• Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders 

• Collaborate with internal departments as needed to satisfy customer needs and requests  

• Execute B2B plans and strategies to accomplish the organizational objectives  

Responsibilities: 

• Communicate BJ’s B2B business model and value to new clients 

• Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs  

• Collect and analyze client data to learn and discern client behavior 

• Build client relationships that maximize sales from the current BJs assortment  

• Effectively deliver B2B promotion tools and resources to clients 

• Collaborate with internal departments and stake holders to facilitate client’s needs and fulfillment 

• Ability to keep accurate customer records 

• Discover and maintain knowledge of BJ’s products, services, and value proposition 

• Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes 

• Maintain awareness of client problems to communicate appropriate recommendations to management staff 

• Deliver revenue and profitable margin per the sales targets for your assigned territory 

Skills and Qualifications: 

• Bachelor’s degree in sales, communications, or related field preferred 

• Bi-lingual preferred 

• Proven verbal and written communication skills 

• Ability to collect, track and analyze data to draw insights that can be applied to client’s needs 

• Problem-solving skills

• Active listening skills 

• Build rapport and collaborate with BJ’s stakeholders, vendors, and clients 

• Be able to learn new ideas and processes 

What Does an Account Representative Do?  

• From a list of assigned prospects + new leads, discover and qualify potential clients 

• Discover and quote products from BJs assortment 

• Present, close, and process sales orders for clients 

• Ensure client needs are understood and satisfied 

• Build and manage client relationships 

• Grow quarter-over-quarter revenue and margin dollars in an assigned territory. 

• Collect and discern information to ensure BJ’s offerings meet the individual needs of clients 

• Implement B2B strategies and tactics that deliver the entire BJ’s quote-to-cash process in a mutually beneficial, profitable manner 

Account Representative Experience and Skill Requirements: 

• Bachelor’s degree preferred 

• 1-2 years proven sales experience in the same or a related field preferred 

• Recognized verbal and written communication skills 

• Demonstrated problem-solving skills 

• Excellent active listening skills 

• Ability to build rapport and collaborate with BJ’s stakeholders, vendors, and with clients 

• Be able to learn and teach new ideas and processes